Driven by ambition and a relentless drive for self improvement, I excel as a dynamic leader with proven expertise in product management, people leadership, and analytical acumen. Currently serving as a Product / Team Manager at Western Union, I lead an agile team comprising (Business) Analysts, Testers, Technical Developers, Architects, and Project Managers. At the helm of the Interactive Virtual Assistant platform, I spearhead strategic initiatives aimed at operational expense savings through AI/ML-driven self-service and automations.With over three years of hands-on experience in product management and two years in people management, I bring a wealth of leadership prowess to the table. My career journey has been defined by a steadfast commitment to leveraging AI/ML process automation to drive efficiencies and optimize customer support expenses. Grounded in a customer-centric mindset, I thrive in environments where innovation intersects with tangible results, consistently delivering value and driving impactful change.Beyond my professional endeavors, I am also an avid enthusiast of aviation, currently pursuing my private pilot's license as a passion project. This multifaceted approach to life reflects my commitment to continuous growth and exploration.