Ignasi Sans Email & Phone Number

Ignasi Sans is a Computer Engineer at ITRS Group. They possess expertise in mysql, php, html, jquery, ajax and 11 more skills. Colleagues describe them as "I was lucky to meet Ignasi in college, were I got to work hand in hand with him in several projects. Since I know him I have been impressed by his ability to manage projects and his creativity problem solving, as well as his outstanding interpersonal skills. I am convinced he would become an appreciated member of any team." and "I had the pleasure of working with him for a couple of years. As a team member or a project manager, Ignasi will always stand out."

Listed skills include Mysql, Php, Html, Jquery, and 12 others.

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  Client Services Analyst

  Itrs Group

  Jun 2020 - Present - Tulsa, Oklahoma, United States

  Provide a quality help desk function back to the business by ensuring that queries are responded to quickly; with accurate, clearly communicated and concise information; That we go the extra mile to help the clients, above and beyond what they would expect of a conventional support organisation.Own the resolution of client L1, L2 and L3 queries by taking client incident and change request tickets within the agreed first response timescales; working with other team members to see the tickets completed within the agreed SLA’s; Escalate appropriately within the team to L3 and through line management for high severity issues.Build long term relationships with the smaller clients Acting as a primary contact; by setting up regular meetings with them face to face, getting to understand their environments, projects and own personal measures of success; working with them to deploy the software to maximise the chances of success.Contribute to the Client facing knowledge base by creating self-help material; updating existing self-help content; promoting the self-help to clients.Collaborate with the global teams by blogging activity, reaching out for and proactivity offering help when needed; asking open questions to remove ambiguity, debating for improvements; and seeking tasks when you have capacityContinuously learning by proactively keeping up with developments in the ITRS product suite and related external technologies; having personal development goals;