Artem Ignatov Email & Phone Number

Москва, Москва, Россия

Moscow, Russia

- Technical support for users of trading platforms (Tbricks, Quik, Fidessa)- Assistance with technical and business processes- Organization, configuration and certification of FIX connections- Configuration trading and market data connections (MOEX, SPB, LSE, Cboe, ICE, CME, HKEX, AIX)- System monitoring (Zabbix, Grafana)- Platform updates manual functional testing- Bug fixing tasks formation for developers- Participation in the implementation of new front office systems.- Creation of internal knowledge base.- Working with DB (MS SQL, MySQL, ClickHouse, MongoDB)

Moscow, Russia

Outsource for PJSC Rosbank (Societe Generale Group)- Technical support for users during the migration process to a thin client- Receiving and processing of electronic requests- Setting up office software- Setting up business applications- Setting up peripheral equipment- Administration of Active Directory- Administration of banking applications- Citrix administration- Monitoring of errors in applications

Moscow, Russia

Outsource for JSC Raiffeisenbank- Processing and resolving requests received by email or phone, followed by a response to the user or registration of messages in the application processing system- Coordination of actions in solving problems that require the interaction of several groups of performers- Informing the responsible group by phone about the presence of a global failure- Tracking the execution of critical requests submitted for execution to other groups- Processing, execution or routing of requests registered in the system- Attachment of the same type of requests to the original- Setting/checking the set priorities, classifier fields in the requests- Verification of the correctness of filling out the requests