Maintain and develop the stores web presence and catalogue on multitude of channels including Shopify, Amazon, Walmart, Groupon etc..Respond to customer queries regarding products and orders. Assist with tracking, returns and refunds.Organize, prepare and monitor digital sale events. Ensuring the accurate account of orders and inventory and its synchronization with relevant platforms.

Be responsible for the overall direction, coordination, execution, and control of the project ensuring consistency with company strategy, commitments, and goals. Essential duties: - Resource/people management - a team of 25 employees - Hiring and onboarding of new team members - Performance review of team members, setting and tracking personal development goals - Develop and implement processes strategies to meet established SLAs and improve performance - Provide support and… Show more Be responsible for the overall direction, coordination, execution, and control of the project ensuring consistency with company strategy, commitments, and goals. Essential duties: - Resource/people management - a team of 25 employees - Hiring and onboarding of new team members - Performance review of team members, setting and tracking personal development goals - Develop and implement processes strategies to meet established SLAs and improve performance - Provide support and direction, quality assurance, and feedback to the team. - Be an escalation point for cases, special requests, and negative feedback - Operational communication and reporting to stakeholders - Responsible for payroll and remunerated evaluations - Providing needs-based additional resources for other teams - Optimally meeting ad hoc coverage change requests by the client Show less

Provide second tier of technical support to agents on web related product and services. Team and agent KPI analysis. Preparation of team and personal improvement plans based on statistical data analysis and individual strengths and weaknesses to create SMART goals. Cooperate with training team to identify and address negative trends and knowledge gaps. Create material and facilitate training sessions to fill those knowledge gaps. Process analysis and bottleneck identification to prepare plans… Show more Provide second tier of technical support to agents on web related product and services. Team and agent KPI analysis. Preparation of team and personal improvement plans based on statistical data analysis and individual strengths and weaknesses to create SMART goals. Cooperate with training team to identify and address negative trends and knowledge gaps. Create material and facilitate training sessions to fill those knowledge gaps. Process analysis and bottleneck identification to prepare plans for improvement/resolution and implementation. Update existing and created additional materials for Process Documentation and Technical Knowledge Base. Provide 1 on 1 soft skills Coaching sessions to agents. Show less

Technical support and business consultation for Linux and Windows web hosting, Email and Office 365, Online Marketing, Domain Registration etc. Also took the role of Virtual Trainer to facilitate new hire training, prepare and carry out agent up-skill session on various topics such as technical troubleshooting as well as soft skills and consultation techniques.

Technical support of Linux web hosting, email and cloud infrastructure. Back-end support of several PHP-based CMS's, such as WordPress, Drupal, Joomla, Magento, PrestaShop, among others.

Technical support of Windows and Linux web hosting, email and MS Exchange services. Experience in three communication channels - phone, chat and email.