Interim Acting General Manager

Pre-opening of Hotel

Director of Operations (2000 to 2010)Major Responsibilities• Agreed a clear set of Operational metrics through the Key Performance Indicators to underpin and monitor continuous improvements in financials and guest satisfaction ratings.• Implemented Micros 97,Opera ,ResPak and the Hotels Property Management System for the hotel.• Implemented the Electronic Guest Survey system (Market matrix)• Established and launched an induction program called “Project I”, for all associates. Major Achievements• Winner of the Best Business Airport Hotel in Asia for the years of, 2000,2002,2003,2004,2005,2006,2007(Awarded by Business Times and Bloomberg Asia.• Being in the planning/championing of Hotel refurbishment program in terms of rooms, outlets, kitchen equipments and public areas. • Secured all catering rights for outside catering at Sepang International Circuit for all major races. OTHER PROFESSIONAL RESPONSIBILITIESMajor Responsibilities• Overseeing all food and beverage operations• Implementation of successful food and beverage programs• Liaison with support groups to establish guests requirements• Conduct feasibility studies on proposed restaurants and• Co-ordination of special projects• Conduct training for associatesMajor Achievements• Participated in value-adding training programs like, “People, Productivity and Profit”.• Asian Food and Beverage Trend in Singapore• Train the Trainer Program• Leadership, Interviewing and Counseling Skills at Hyatt Saujana.• Participated in the Cross Development Training programs held inGrand Hyatt Bali, Hyatt Hotel Bali, Hyatt on Collins Melbourne, Hyatt Hotel in Kuantan.

Major Responsibilities• People innovation endeavour• Pioneering customer services excellence programs• Development of competitive advantages• Dynamic marketing positioning• Maintaining brand leadership and project co-ordination• Ensuring cost leadership• Maintaining optimum yields and taking proactive position on business process reengineering.Major Achievements• Participated in the Cross-development with the sister properties at Pan Pacific Pangkor,Pan Pacific Hotel Vancouver, San Francisco and the Mauna Lani Bungalows and Resort in Hawaii.• Selected by the Hotel to attend the Pan Pacific Round Tables of Talents, a corporate endeavour to consolidate shared experience and initiate corporate wide programs.

OTHER PROFESSIONAL RESPONSIBILITIESMajor Responsibilities• Overseeing all food and beverage operations• Implementation of successful food and beverage programs• Liaison with support groups to establish guests requirements• Conduct feasibility studies on proposed restaurants and• Co-ordination of special projects• Conduct training for associatesMajor Achievements• Participated in value-adding training programs like, “People, Productivity and Profit”.• Asian Food and Beverage Trend in Singapore• Train the Trainer Program• Leadership, Interviewing and Counseling Skills at Hyatt Saujana.• Participated in the Cross Development Training programs held inGrand Hyatt Bali, Hyatt Hotel Bali, Hyatt on Collins Melbourne, Hyatt Hotel in Kuantan.