M Ignatius Theodos Email & Phone Number

Perth, Australia

Aussie has asked me to help with the education of new broker recruits. I have been contracted to offer 'real-world' training and give body to the Diploma In Mortgage Broking.I have been involved in three sets of training courses to date (they are run each two months) and the feedback from the participants and the managers is that the recruits are hitting the ground running with much better understanding of how to make a success in our industry.

Principal Mortgage BrokerBusiness DevelopmentNetwork FacilitatorMarketingSupporting Home & Commercial needs of Executives

My role is to develop, design and implement the strategic plan for their company in the most time efficient and most effective to the company in terms of finances, time and growth of the company. I administer the daily management of the company as well as creating and developing the business plans required for the long term sustainability of the business.Responsibilities & Achievements Trained Photographers on a cyclic twelve-week rotation within a twelve-month program Included theory and practical training as well as ‘onsite’ spot checks and reviews Adapted training to various levels of experience and knowledge to ensure minimum levels of performance was achieved Introduced ‘cultural shift’ through training systems to inject an attitudinal change to the role which better reflected the direction of the company

Brisbane, Australia

Manage Education portfolio of Brisbane & Queensland schools.Responsibilities & AchievementsResponsible for retail stores, warehousing and distribution, sales and training.The retail facility is seasonal requiring an annual intake of new staff. This required a strong emphasis on regular training. Training needed to be efficient, comprehensive and conveyed efficiently as the peak season is intensely busy. While maintaining the other functions of my management role I was required to create, implement, coordinate and participate in the regular training of our POS, Booknet software, website ordering structure, picking system and customer service environment.Pre-dominently cater for Private and Independent School sector.Manage retailing division stocking range of school texts and stationery catering specifically to the needs of our client base.Manage warehouse facility ensuring swift ordering, processing, receipt and dispatch of schools' (book room, library and curriculum heads') text and stationery needs.Manage a team of administration and customer service executives who facilitate the company's services.Manage a sales team whose responsibility is to service our existing clientele and expand our base throughout the Brisbane and Queensland region.Manage the financial accounts, the profit & loss, corporate targets and human resources of the business.

Whitech are Australia’s largest developer of software solutions to the photographic industry and have a market leadership position. Their software appears in the photo kiosks of all the major retailers in Australia including Harvey Norman, Rabbit Photo, Camera House, K-Mart and Big W.Responsibilities & AchievementsCreating training and development programs across a variety of teams: technicians, sales, customer service, administration.Implemented training for key customers such as Kodak Australasia; Fuji Australia and Konica Minolta AustraliaResponsible for presentation and representation duties of the company in all key national and international presentation forums (Fiji, Las Vegas, Orlando, Cologne, Berlin, UK (throughout), Dublin and all Australian capital cities)Provided information-based lectures to PMA Division of Australian PharmaciesCreated national ‘training seminar roadshow’ educating teams on operations of software and equipment via business education concentrating on better client interaction approaches throughout Great Britain in small and medium sized presentations and seminar forums.Developed learning and development sessions for partners and distributors across European countries including manuals and monitoring systemsFacilitating team training update meetings with direct reports in both states in face to face and teleconference mode on a monthly basis and liaising with my European counterparts on a regular basis.Conducted a number of Project management functions: co-ordinating manufacturing, technical systems, training, deployment, logistics and marketing.

Radflash Pty Ltd is a retail print manufacturing group with locations from the Gold Coast to the Sunshine Coast. They have set a high standard for performance in the industry winning awards from industry bodies, local business groups and national competitions for a range of attributes; quality, customer service, merchandising, business management.• Expanded retail group’s sales by 600% through acquisition and growth• Grew group from annual turnover of two hundred and fifty thousand to two million dollars.• Controlled the growth of a multi-location group of retail stores across Brisbane including project managing site location, store design, shop fitting, staffing and training. • Invited to sit on various Kodak focus groups and steering committees• Succeeded in supporting team member to achieve inaugural ‘National Young Achiever of the Year’ PMA, Australia • Developed ‘Excellence in sales’ training course, career advancement hierarchies, reward / incentive schedules, personal targets / goals• Nurtured and lead the company through a cultural shift to excellence in all areas resulting in recognition and plaudits from franchising, industry and outside bodies:• Best Store Kodak Awards QLD 1993• Best Customer Service Kodak Awards QLD 1995• Best Store Merchandising Kodak Awards QLD 1995• Best Retailer AMP Society Awards 1995• Best Retailer Beenleigh Chamber 1996• Best Customer Service Kodak Awards QLD 1996• Best Retailer AMP Society Awards 1996• Best Retailer Beenleigh Chamber 1997• Best Business Systems Kodak Awards QLD 1997 • Best Customer Service Kodak Awards QLD 1997• Best Retailer Beenleigh Chamber 1998

My annual targets of between $1 - $2,000,000 in FMCGs were exceeded every year, earning me trips to Thailand, Malaysia and the USA.Commenced as ‘Graduate Trainee’.Trained in Merchandising skills and Display Mechanisms for retail stores.Leadership Team to introduce ‘Kodak Express’ franchise system to retailers in Australia (most successful Kodak introduction in the world).Achieved ‘Key Account’ status managing major accounts such as Seaworld, Dreamworld and K-Mart.Promoted to Supervisor within four months.Received ‘Salesman of the Year’ award.

Diploma In Mortgage Broking, Finance

Bachelor Of Arts, English Literature, Government

Master Of Business Administration (& Technology), Mba ( Major In Technology), Paused