Igor Asajevic Email & Phone Number

Northampton, United Kingdom

- Providing first contact resolution via phone or emails.- Placing Orders.- Escalating cases further if the problem cannot be solved during the initial call.- Liaising with couriers.

Lithuania

Providing 1st Line IT support to the client - Aon. Handling inbound calls, logging tickets via ServiceNow platform, assisting clients with requests via Self-Service portal, escalating to 2nd Line IT team if the issue cannot be resolved during the call, liaising ​with 2nd line IT team and customers if same issue keeps on happening, registering Major Incidents.Letting SME's (subject matter experts) know about any changes within the system if they were not documented yet.

Lithuania

I participated in 2014 Apprenticeship program. As an apprentice I did not have many responsibilities, as the main goal was to incorporate apprentice into dedicated team's work, I was a part of storage team. For the first 3 months, I was basically learning what storage team is, and what it supposed to doand what the role is all about. I was given only simple tasks because most of my time I was learning how to work with SQL, learning about servers and other participated in other training sessions.