Igor Averin Email & Phone Number

Brno, South Moravia, Czechia

• Problem Manager in the world’s largest IT infrastructure services provider. I focus on service stability and process improvement for one of the Kyndryl’s top clients. I initiate and orchestrate a quality root cause.
• Getting acquainted myself with the client’s environment in details, very shortly I managed to reduce problem tickets backlog significantly by resolving lots of long running cases (20+). This contribution enabled the.
• Having a strong technical background, I significantly raised the technical competency of the team by educating 6 colleagues and helping them to communicate complex technical issues to the business stakeholders.
• I actively participated in the testing and deployment of an IT service management system, proposing more than 15 enhancements, that increased efficiency and productivity (time saving about 5% of the team). Ran 4.

IBM Client Innovation Centre Brno

• I delivered high quality and advanced Problem Management investigations for one of the IBM’s top clients. Being responsible for customer satisfaction and healthy service delivery, I coordinated problem resolution by.
• Having a strong Domino and Windows administrating background, I brought high technical proficiency into Problem Management team.
• Successfully connected business stakeholders with technical teams in the scope of multi‑site IT infrastructure consisting of 1000+ Windows and Linux/Unix servers.
• Using IBM Domino programming languages, I developed semi‑automated tools for the typical repeating tasks.

Brno, South Moravia, Czechia

• As a Domino Tech lead, I managed a small team of 3 members, with whom I handled customer’s infrastructure of dozens Domino servers. In the other part of this dual role, I have effectively configured, optimised and.
• I received the IBM Blue Award for exceptional work on a Domino Applications Migration project for a key client. Once I was moved to another project, the management had to engage an external team to support the Domino.

IBM Client Innovation Centre Brno

• As part of the team, I performed 24/7 support for the IBM Domino infrastructure (server administration, applications development, database and user management) for one of the biggest and most important IBM’s clients.
• Acting as Project Manager, I had contributed to the successful completion of a global project, delivering a number of RFSs.
• I received the IBM Blue Award for outstanding contribution to the successful resolution of a disastrous incident for the VIP users (top management of a key client).
• I significantly increased productivity of the team by developing tools for automation of toil related to the IBM Domino database and user management.
• Facilitated onboarding of junior team members, helping them to achieve high performance.

Estonia

• In the position of IT Manager, I had designed and maintained secure and reliable IT infrastructure which supported business of one of the biggest energy companies in the world. On a daily basis I led a team of 3 IT.
• I successfully completed major projects such as ABB/ALSTOM Information System split, IBM Lotus Domino R5/R6 upgrade, Windows 2003 Server migration, and building a common Company’s network linking 3 remote sites.
• I dramatically reduced administrative costs and increased efficiency for the business by converting paper intensive document workflow into digital one by developing and implementing several IBM Domino applications.
• Reduced Company’s communication costs by 15% by developing proper infrastructure, negotiating with telecom service providers, and setting up email as the primary way of communication.
• Provisioned users’ support and training (MS Windows, MS Office, Lotus Notes).

Tallinn, Moscow, St. Petersburg

• Successfully accomplished migration from the Finnair corporate network to the local ISP network
• Performed Windows Server administering
• Provided users’ support and training

Estonia

• Developed a municipal geo-information system, resulted in significant time/cost savings in technical and legal documentation release.
• Developed database systems for technical documentation management and spreadsheet templates for bookkeeping’s purposes resulted in time/cost savings of over 20%.
• Provided technical support for users (Windows 95/98/NT, MS Office, Internet, CorelDraw and CAD applications)
• Performed software and hardware installation, configuration and troubleshooting.

Estonia

• Promoted from Travel Consultant to Manager within six months of joining the company.
• Coordinated three teams in their co-operations, resulted in increased sales volume by more than100% over two years period.
• Successfully developed a business relationship with VIP clients
• Performed system/software/hardware installation and troubleshooting; assembled and configuredlocal network; installed and configured Internet software.
• Provided users' support and trained the personnel.

Master Of Science, Radio Engineering

Saint Petersburg Electrotechnical University ”LETI” is a leader in the study of the fields of radio engineering, telecommunications.

Certificate, Service Management

Elementary Module of the IBM Service Management University consists of 11 courses, including but not limited to: ITIL, Incident.