Technician of User's Desktop Support (08/01/2010 - 03/29/2013):■ Level 2 Support Technician working on fixing and installing printers and computers (hardware and software). In service of the entire building and other buildings belonging Alagoas Government;■ Troubleshoot Service;Manager of Central of Services (04/01/2013 - 01/31/2015):■ Manage the opened tickets on GLPI;■ Analyze treatment delays;■ Analyze categorization, solver group and solver technician of the tickets;■ Coordinate the Service Desk's Team.

■ Computer’s lab class monitor helping teachers with the student’s difficulties to use the software needed for their classwork;■ Internal Network Administrator controlling and restricting the student's access by Active Directory;■ Graphics Designer developing digital arts for internal events.

Webdesign's Trainee (04/03/2006 - 07/24/2007);■ Developing Flash animations for propagandas and internal newsletters to include on the SEFAZ's Website (Intranet and Extranet).Level 2 User's Desktop Support Trainee (07/24/2005 - 03/31/2006):■ Fixing hardware (computers and printers) of the SEFAZ's building;■ Software installation and configuration.