Igor Bertuccio Email & Phone Number

Luxembourg City, Lu

Luxembourg

- Interface the Luxembourgish customers and Volvo Bus Corporation regarding technical activities related to Electro Mobility, hybrid and electric vehicles- Support the Luxembourg’s customers and dealer with after sales activities - Represent the market within Volvo technical meetings - Connect with Volvo technical experts when specific issues occur - Manage key performance indicators on uptime of vehicles - Report activities to the customers and to the Volvo Bus management - Interact with Field Service Engineers and Volvo Bus Headquarter and Factories to improve product quality- Secure that the Volvo processes are fulfilled regarding issues

Foetz, Luxembourg

• Creation of Technical communication (Bulletins & Recall Campaigns)• Technical reference for AfterSales areas • Warranty management • Control Warranty management KPI • Ensure development of technical documentation related to maintenance & warranty• Design the technical training activities for the qualification & professional development of UJET service network and partners• Creation of training documentation & other tutorials related• Carry out After Sales Service and Warranty training • Service Tooling definition• Quality improvement

Lussemburgo

- Create quotes and review orders to ensure they are technically accurate, priced appropriately, confirm delivery commitments and properly documented to meet our customer’s expectations.- Attend and facilitate projects kick-off meeting, ensuring that milestone commitments for the product offering are documented. Follow-up on open issues from the kick-off meeting.- Align with the Husky Operations organization on services executed at customer site for timeline and commitments. Coordinate and schedule Service Engineers being part of your area of control.- Maintain and communicate regular up-to-date knowledge of project status (technical and economical), so that all questions regarding orders status can be responded.- Align with the Husky Operations organization on the impact of order changes, and ensure that original schedule deadlines are met, or if this is not possible, communicate the impact to the sales team.- Provide support for sales and customers, document and ensure timely resolution of any quality issues that may arise.- Prepare issue and evaluate follow up actions in order to collect system KPI and ensure that the Sales team is informed on achieved results to compare with committed targets.- Ensure that the customer’s expectations are exceeded in all areas. Maintain regular contact with customers (before, during and after delivery of product), ensure quick resolution to any customer issues during and after delivery. Utilize creativity and initiative to enhance customer satisfaction within current customer base.- Support continuous improvement initiatives defining new processes and tools to support the business.

Waterloo, Belgium

- Bobcat Warranty system Administrator- Machine failures investigation and warranty claims judgement - Communication management with dealers and Service Managers - Machine failures analysis and Product Service Managers support - Training and support to field based staff and dealers on systems, policies and tools - KPI regular reports by regions and products- Dealer Audit- Vendor Recovery

Torino, Italia

Warranty Technical Specialist for FIAT CHRYSLER AUTOMOBILES (FCA). - Team Leader for French, Belgian, Spanish and Portuguese Markets.- Assessment of warranty claims in line with current policy and procedures - Handling dealers’ inquiries related to technical and administrative concerns - Application and development of the FCA warranty process

Madrid, Spagna

Technical Sales and Customer Support, related to technical teaching equipment, for University engineering laboratories, Research and Technical & Vocational Schools.- International Tenders and Proposals - Product improvement- Technical training and product installation

Santander, Spagna

Bachelor'S Degree, Mechanical Engineering

Education record

Engineering Mechanics