Igor Breyer Email & Phone Number

Minas Gerais, Brasil

• Extracting data from various sources and transforming it into usable formats for analysis. • Identifying and correcting inconsistent or incomplete data to ensure accuracy. • Using analysis tools (Excel) to explore and interpret data. • Developing dashboards and reports in Zendesk and Sales Force environments. • Monitoring key metrics and generating actionable insights to optimize processes. • Communicating insights to non-technical teams and collaborating on data-driven strategies. • Creating and monitoring performance indicators to assess and improve business strategies. • Maintaining accurate records and preparing periodic reports for leadership. • Supporting the internal development team responsible for creating a generative AI by managing knowledge base uploads. • Assisting in gathering metrics on AI usage by employees, highlighting benefits such as reduced service time.

Minas Gerais, Brasil

• Managing a customer portfolio by providing personalized service.• Conducting follow-up meetings with clients.• Generating reports and processing data.• Prioritizing customer service in coordination with other department managers.• Managing the metrics associated with customer service (SLA, NPS).

Varginha

• Recruiting new talents• Career advisor • Conflict management• Tax and payroll clerk

Varginha, Minas Gerais

• Assisting with products’ return• Contacting manufacturers to arrange replacements parts• Helping the customers activate the warranty or insurance

Varginha, Minas Gerais

Varginha E Região, Brasil

Pós-Graduação, Rotinas De Rh E Cálculos Trabalhistas

Licentiate Degree, Licenciatura Em Letras