Igor Burmakin Email & Phone Number

София, Sofia City, Болгария

Dedicated support engineer for diverse financial projects, concurrently serving as a 'second line' support specialist and team leader. Proactively ensures seamless operations, fosters team cohesion, and facilitates cross-functional collaboration to optimize workflow efficiency.- Team Leadership & Management: Led a 6-member support team, ensuring adherence to SLAs, priority matrices, and operational protocols. Implemented streamlined procedures, driving improvements in team performance metrics. Conducted performance evaluations, fostering continuous improvement and professional development.- Process Improvement & Optimization: Spearheaded initiatives to optimize processes, resulting in increased productivity and effectiveness. Monitored and evaluated changes, fine-tuning strategies for optimal outcomes.- Mentorship & Training: Developed educational materials and provided mentorship for seamless onboarding of new team members. Facilitated skill development through personalized guidance and support.- Interdepartmental Collaboration: Fostered effective communication between support teams and other departments. Facilitated cross-functional interactions, ensuring alignment of goals.- Technical Expertise: Provided proficient technical support at the second level, addressing complex issues promptly. Collaborated with L3 support teams, troubleshooting software issues and conducting QA checks. Leveraged monitoring and analysis tools for proactive system performance optimization. Demonstrated expertise in scripting languages and database management.- Incident Management- Problem Solving- Collaboration & Communication- Monitoring & Analysis Tools (Zabbix, Grafana, Prometheus, ELK stack)- DevOps Tools & Practices (Docker, Kubernetes, Ansible, Terraform)- Database Management (PostgreSQL)- System Administration (Linux/UNIX)- Workflow Optimization & Process Improvement- Leadership & Team Management

Russian Federation

Duties:- Opening of store, building sales channels and training staff. - Finding suppliers, logistics control, solving logistics problems. - Planning stock balance, planning purchase budget, planning advertisement budget- Learn and maintain in-depth knowledge of market of children's products, as well as competitive products and technologies and industry trends.- Call-center management, optimization of business processes, control the implementation of the basic KPIs.- Achievments:- Development of company’s customer service into the independent branch.- 30% annual sales growth- Stable and constantly growing staff- Operating profit at 2nd year

Volgograd, Russia

- “Geoby”, "Goodbaby" and other children’s brands promotion at Volgograd and nearby regions- Executing business and territory plans. - Building the value propositions for the customers, work with main customers, planning of sales, high-level conversations, conclusion of contracts.

Volgograd, Russia

- Promotion products of JSC «LEZ» at Volgograd region, including biggest plants.- Studying of welding technology, work with main customers, sales planning, - High-level conversations, conclusion of contracts.

Volgograd, Russia

- Perfomance business and territory plans. - Finding new customers for metalworking equipment. Building the value propositions for the customers. Compilation and expansion of customers base, customer’s consulting, high-level conversations, conclusion of contracts with main customers. - A lot of business trips. Sales planning. Sales of metalworking equipment and woodworking machinery. Making presentations. Works at exhibitions.