Igor Chelenkov Email & Phone Number

Москва, Россия

CRM program management for consolidated sales of B2B portfolio. Scope: 6 BUs, 350+ users, enterprise-class solution. Progress reporting towards VP sales & ops and CEO.Key highlights:• feasibility study from scratch completed and OKRs defined.• Vendor/platform & implementation partner selected.• MVP roadmap & massive roll out plan completed.• 3 years implementation & support plan approved including budgeting.• Project team staffed: project director, business analysts,… Show more CRM program management for consolidated sales of B2B portfolio. Scope: 6 BUs, 350+ users, enterprise-class solution. Progress reporting towards VP sales & ops and CEO.Key highlights:• feasibility study from scratch completed and OKRs defined.• Vendor/platform & implementation partner selected.• MVP roadmap & massive roll out plan completed.• 3 years implementation & support plan approved including budgeting.• Project team staffed: project director, business analysts, external consultants.• Anti-crisis measures were taken to transition to alternative solution after vendorsuspended operations in Russia.Commercial department transformation strategy covering 3 core elements developed: operational model, technology, people (human capital):• employee engagement survey conducted.• Pain points defined, improvement roadmap created ranging effort vs value.• Department's mission & values formulated.• Recommendation on leadership skills improvement for middle management prepared. Show less

Europe & Latin America

Programme lead for RPA democratisation (automation as enabler of digital transformation of an enterprise) in Market Area Europe & Latin America. Attended Automation Solution (UiPath) targeting each individual employee (~ 10 000 employees in scope).• 5 000 employees covered with general awareness on technology use (roadshows in key locations - London, Stockholm, Dusseldorf, Madrid, Sao Paulo; multiple remote training & knowledge sharing sessions, broadcasts etc).• 1 500 employees… Show more Programme lead for RPA democratisation (automation as enabler of digital transformation of an enterprise) in Market Area Europe & Latin America. Attended Automation Solution (UiPath) targeting each individual employee (~ 10 000 employees in scope).• 5 000 employees covered with general awareness on technology use (roadshows in key locations - London, Stockholm, Dusseldorf, Madrid, Sao Paulo; multiple remote training & knowledge sharing sessions, broadcasts etc).• 1 500 employees trained on developer role.• 500 bots developed and deployed.• 20 000 man hours saved annually.Market Area Europe & Latin America level award "Challenger of the Year 2020". Show less

Россия

SSO build up delivering business support services to clients: sales & commerce, procurement & compliance, logistics & operations, finance/accounting, HR, legal, etc. Mix of traditional team management for onsite personnel based in Russia + virtual in CIS countries (Ukraine, Georgia, Armenia, Azerbaijan, Kazakhstan, Belarus). 25 + direct reports.Key highlights:• country lead for digitalisation & simplification programme: turn key implementation of electronic authorisation and sign… Show more SSO build up delivering business support services to clients: sales & commerce, procurement & compliance, logistics & operations, finance/accounting, HR, legal, etc. Mix of traditional team management for onsite personnel based in Russia + virtual in CIS countries (Ukraine, Georgia, Armenia, Azerbaijan, Kazakhstan, Belarus). 25 + direct reports.Key highlights:• country lead for digitalisation & simplification programme: turn key implementation of electronic authorisation and sign off process for commercial, procurement, operations and finance documents at Ericsson Russia > 200 000 e-documents processed annually (1+ mUSD annual saving).• Cross-border e-flow for Ericsson AB (HQ) owned contracts with Russian customers - MTS, Vimpelcom, Megafon (multi-million $ savings).• Payment hit rate improvement: 14% => 90% (300+ suppliers).• Operational excellence: service growth of 380% keeping headcount flat (5 years horizon).• Stakeholders management up to VP level, satisfaction rate > 90%.• Employee engagement rate > 95%.• Financial adviser & budget controller to the functional Head of BS (50+ sites spread across Europe, 10+ mUSD annual accountability).Market Area Europe & Latin America level award "Challenger of the Year 2018".Included into global "Key Contributor Programme". Show less

Project management portfolio covering region of 24 countries.Key highlights:• turn key implementation of inventory management solution for logistics operations in Russia. Stock backlog reduction by 85% within 6 months.• Incident/task/case management implementation for SSO in 3 strategic locations - Moscow, Kiev, Tallinn. 80 000 requests per year, ~1 500 users in scope.• SAP implementation at Ericsson-Armenia and process integration of the new branch office into the… Show more Project management portfolio covering region of 24 countries.Key highlights:• turn key implementation of inventory management solution for logistics operations in Russia. Stock backlog reduction by 85% within 6 months.• Incident/task/case management implementation for SSO in 3 strategic locations - Moscow, Kiev, Tallinn. 80 000 requests per year, ~1 500 users in scope.• SAP implementation at Ericsson-Armenia and process integration of the new branch office into the region.• Financial clean up of the biggest project resulting in 40 mUSD reduction of reserves for unrealised costs & 10 mUSD work in progress within 4 months. Progress reporting towards VP Finance and VP Supply & Logistics.Employee of the Year 2013 award in "Team performance" category. Show less

Москва, Москва, Россия

Business excellence role & strategy adviser. Core member of local Supply Order Office (SSO) start up in Russia. Multiple recognition awards.Key highlights:• Ways of working settlement, documenting, implementation & continues improvement.• KPI design, implementation and tracking (order execution time, processing purity). Methods & tools support.• Trustworthy cross-functional relationships build up & escalation management including external parties.• SPOC for all… Show more Business excellence role & strategy adviser. Core member of local Supply Order Office (SSO) start up in Russia. Multiple recognition awards.Key highlights:• Ways of working settlement, documenting, implementation & continues improvement.• KPI design, implementation and tracking (order execution time, processing purity). Methods & tools support.• Trustworthy cross-functional relationships build up & escalation management including external parties.• SPOC for all operational matters of the organisation with 40 FTEs and numerous internal stakeholders.• SAP super-user, trainer & SME for Russia.Employee of the Year 2011 award in category "Operational excellence". Show less

Москва, Москва, Россия

Key highlights:• PO creation in SAP.• Team work with customer projects organisations, procurement, finance/accounting and subcontractors/suppliers.• Accounts reconciliation & other general admin activities.