Igor Dackovic Email & Phone Number

Kitchener, On, Ca

Kitchener, Canada Area

• Managed multi-faced projects and programs, executed project forecast and budgeting, while adhering to strategic planning goals.• Drafted reports, proposals, evaluations, and presentations for senior management and significant stakeholders, conforming to company’s policies and presenting them in a clear and appealing manner.• Collaborated in the planning, design, development and deployment of new applications and system upgrades.• Leveraged analytical and problem-solving skills to identify and implement technology to enhance and increase efficiencies in business processes wherever possible, while aligning with client’s business needs.• Reviewed and analyzed the effectiveness and efficiency of existing systems and developed strategies for improving or further leveraging these systems.• Worked with stakeholders and other project team members to define, validate and prioritize system requirements• Lead design sessions in prototyping new features or systems for the purpose of enhancing business processes, operations, and information process flow.• Translated conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

Hamilton

- Coordinated, supported and worked closely with developers in installing andanalyzing applications and tools.- Supported on-site and remote design, installation, configuration, UAT & QA testing,maintenance, monitoring, reporting, and troubleshooting for technology systems inorder to deliver required service levels.- Installed, upgraded, troubleshooted, repaired and maintained IT systems within localand other company’s locations, such as servers, storages, firewalls, switches, routers,workstations, notebooks, phones etc.- Actively participated in project planning, design, and execution.- Assisted in the design, testing, maintenance, and improvement of existing applications.- Collaborated with colleagues to resolve problems and negotiate outcomes by carefully evaluating situations, reviewing policies, and ensuring that solutions align with the organization's objectives.- Identified and implemented technology to enhance and increase efficiencies in business processes wherever possible.- Provided training, work instructions, procedures and user manuals to users of a new and existing systems

Batajnicki Drum Br.1, 11080, Serbia

- Negotiated, developed, implemented, and monitored SLA contracts.- Planned and coordinated successful strategies to streamline IT operations and meet strategic business goals.- Trained and mentored staff members in the areas of database design and systems development.- Helped to ensure that new technical requirements were properly aligned with existing processes and procedures.- Led strategic M&A initiatives, assessed targets, conducted due diligence, negotiated deals, and drove integrations for seamless organizational growth and success.- Showcased adeptness in fostering a cohesive team and mentoring capabilities by offering directions, technical expertise, advice, and coaching to peers.- Navigated transformative change by developing and implementing effective change strategies, fostering stakeholder engagement, and ensuring organizational resilience.

- Provided strong leadership to the IT team, fostered a positive and collaborative workenvironment.- Planed, coordinated, and oversaw IT projects, ensured they are completed on time andwithin budget.- Mentored and coached team members to enhance their technical and professional skills- Fostered cross-functional collaboration to ensure seamless integration of IT solutions- Assisted team members with complex technical issues and provide guidance onproblem-solving

Master Of Business Administration - Mba, Artificial Intelligence Leadership

Bachelor'S Degree, Electrical And Computer Engineering

Bachelor’S Degree, Electrical And Computer Engineering