Managing the property for long-time rental tenants.

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure • Maintain effective communication with all related departments to ensure smooth service delivery • Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations • Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner • Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries • Deal swiftly, efficiently and sensitively to guest complaints and follows through • Maintain awareness of guest profiles

- Meet and greet guests upon their arrival at the hotel.- Interact with guests and provide a welcoming atmosphere.- Coordinate and supervise activities for guests.- Attend to guests' queries, needs and other special requests.- Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems.- Promote the facilities and services offered by the Resort.- Cooperate and coordinate with the other Resort departments to provide an efficient service.- Accompany guests within the Resort to arrive at the desired place.- Provide general information and directions.- Advise and assist guests on leisure activities, places to visit and travel arrangements.- Be especially attentive to repeat guests and other VIP guests.- Bid farewell to guests at the end of their stay.

- Register guests and assigns rooms. Accommodates special requests whenever possible.- Assists in preregistration and blocking of rooms for reservations.- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.- Understand room status and room status tracking.- Know room locations, types of rooms available, and room rates.- Sales-minded. Presents options and alternatives to guests and offers assistance in making choices.- Suggestive selling techniques to sell rooms and to promote other services of the hotel.- Know the location and types of available rooms as well as the activities and services of the property.- Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.- Possess a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.- Process guest check-outs.- Performing cashier related functions like posting charges to guest accounts, raising paid out's, - Work closely with the housekeeping department in the keeping room status reports up to date and coordinate requests for maintenance and repair work.- Use proper telephone etiquette.- Perform cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's etc.- Use proper mail, package, and message handling procedures.- Attend department meetings.- Report any unusual occurrences or requests to the manager or assistant manager.- Know all safety and emergency procedures, Is aware of accident prevention policies.- Maintain the cleanliness and neatness of the front desk area.- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

- transport the guest luggage at the time of check-in & check-out. - escort guest to their rooms and familiarize them with the in-room facilities and services.- perform errands/sundry guest services like posting of guest mails, making purchases from outside the hotel premises like flowers etc.- deliver messages, mail & packages to the guest in their room