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Igor Dias Email & Phone Number
Co-Founder | Product Manager
at
Cogni2
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Co-Founder | Product Manager
Location
Toronto, Ontario, Canada
Company size
Who is Igor Dias? Overview
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Quick answer
Igor Dias is listed as Co-Founder | Product Manager at Cogni2, a company with 7 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Igor Dias.
Igor Dias previously worked as Co-Founder at Cogni2 and Product and UX Manager - Digital Channels at Agibank. Igor Dias holds Postgraduate Degree, Strategic Management from Centennial College.
Company email context
Email format at Cogni2
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Cogni2
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Profile bio
About Igor Dias
I'm a computer engineer, passionate about digital products and user experience. I worked for the largest telecommunications companies in Brazil, managing cross-functional teams composed by highly skilled professionals. Together we were able to build, implement and enhance the results of the digital customer care channels of these companies, always focusing on increasing customer satisfaction and resolution rate. Saving time for customers and more important than that, helping to build a closer and better relationship between the company and millions of people.
Current workplace
Igor Dias's current company
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Cogni2
13 roles
Igor Dias work experience
A career timeline built from the work history available for this profile.
Co-Founder
Current
Sep 2023 - Present
Product And Ux Manager - Digital Channels
- I was brought to Agibank at a time when the company was expanding the brand and starting their digital transformation to become a complete financial platform.- As Channel and UX Manager, my mission was to reframe the bank's customer care and sales channels, which at that time needed to be optimized in order to increase sales conversion and customer.
Apr 2021 - Nov 2021
Product Manager | Intelligent Virtual Assistants
- After the acquisition of Nextel by Claro Brasil, I was assigned to be the Intelligent Virtual Assistants Manager of Claro.- My main assignments were to strategically lead the team responsible to create and improve the customer service and sales channels via WhatsApp (5M contacts per month), Google RCS and Amazon Alexa.- My first mission in this new role.
Jul 2020 - Mar 2021
Product Manager | Digital Channels
- Nextel's case is viewed as one of the most successful turnarounds in Brazil in recent years, taking the company from a possible chapter 11 in 2017 to a successful billion-dollar M&A with America Móvil/Claro in 2019. - I was promoted to Team Manager at Nextel after we achieved many great results throughout the year of 2018 (increase of customer.
Dec 2018 - Jun 2020
Digital Customer Service Coordinator
- In 2018 I became coordinator of the newly created Digital Customer Care team and we kept improving Nextel's IVR achieving great results. - As a consequence I was given the opportunity to lead the implementation of a new customer service channel via WhatsApp, that, at the time, had just been made available for use by companies through the recently.
May 2018 - Dec 2018
Product Owner
- With the start of Nextel's digital transformation and consequently the creation of the Digital Channels area in 2016, I became the Product Owner responsible for the IVR application of the company (2.5 million calls/month). - In this role I managed the product continuous evolution strategy, the roadmap of new features, the costs and risks involved in the.
May 2016 - May 2018
Technical Product Manager
- I was initially hired at Nextel to work in the IT department, more specifically to be the Technical Leader responsible for the IVR application, at the time, the company's main and most critical customer service channel. - As Technical Leader, I was responsible for leading the team that implemented a new humanized IVR model that replaced the old.
Oct 2014 - May 2016
Product Development Specialist
- Development and implementation of a new IVR application for Vivo/Telefonica (Java, Javascript).- WebServices development (Java).- CTI platform Migration (from Avaya to Genesys) and development of new call routing strategies for Genesys platform.
Mar 2012 - Oct 2014
Software Developer
- Development and implementation of GVP IVR application for Nextel Chile.
Jun 2011 - Feb 2012
Software Developer
Jan 2010 - May 2011
Software Developer
Jan 2009 - Dec 2009
Software Developer Internship
Feb 2008 - Dec 2008
3 education records
Igor Dias education
Postgraduate Degree, Strategic Management
Master Of Business Administration (Mba), Project Management
Bachelor'S Degree, Computer Engineering
FAQ
Frequently asked questions about Igor Dias
Quick answers generated from the profile data available on this page.
What company does Igor Dias work for?
Igor Dias works for Cogni2.
What is Igor Dias's role at Cogni2?
Igor Dias is listed as Co-Founder | Product Manager at Cogni2.
Where is Igor Dias based?
Igor Dias is based in Toronto, Ontario, Canada while working with Cogni2.
What companies has Igor Dias worked for?
Igor Dias has worked for Cogni2, Agibank, Claro Brasil, Nextel Brasil, and Nextel Telecomunicações Ltda.
How can I contact Igor Dias?
You can use AeroLeads to view verified contact signals for Igor Dias at Cogni2, including work email, phone, and LinkedIn data when available.
What schools did Igor Dias attend?
Igor Dias holds Postgraduate Degree, Strategic Management from Centennial College.
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