Igor Diner

Igor Diner Email and Phone Number

Senior Manager, Customer Experience and Retention Strategy @ BMO
Saint Paul, MN, US
Igor Diner's Location
Greater Minneapolis-St. Paul Area, United States
Igor Diner's Contact Details
About Igor Diner

Forrester-certified customer/consumer experience strategy & insights leader with experience in CX Consulting, Retail, and Financial Services who starts with a "Why?". I marry attitudinal, behavioral, operational, digital, and market insights to tell human stories about WHY certain changes are likely to delight customers and partner cross-functionally to design and implement the WHAT and the HOW to make it a reality. Then I measure it and go again!My top strengths are:1. MAXIMIZER - together we'll make good into great into outstanding2. DELIBERATIVE - we're going to make a plan for how we get there3. ADAPTABILITY - we'll change the plan if and when we need to4. RESPONSIBILITY - we'll commit to getting it done5. SIGNIFICANCE - our accomplishments will be noticeable and celebrated

Igor Diner's Current Company Details
BMO

Bmo

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Senior Manager, Customer Experience and Retention Strategy
Saint Paul, MN, US
Website:
bmo.com
Employees:
58030
Igor Diner Work Experience Details
  • Bmo
    Senior Manager, Customer Experience And Retention Strategy
    Bmo
    Saint Paul, Mn, Us
    View
  • Bmo
    Senior Manager, Customer Experience
    Bmo Mar 2023 - Present
    United States
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  • Cvs Health
    Digital Cx Lead - Ecomm & Loyalty
    Cvs Health Aug 2022 - Mar 2023
    View
  • U.S. Bank
    Customer Experience Program Director, Vp
    U.S. Bank Mar 2019 - Jul 2022
    Greater Minneapolis-St. Paul Area
    View
  • Best Buy
    Manager, Research & Insights
    Best Buy Nov 2016 - Feb 2019
    Greater Minneapolis-St. Paul Area
    View
  • Best Buy
    Associate Manager, Research & Insights
    Best Buy Mar 2015 - Nov 2016
    Greater Minneapolis-St. Paul Area
    View
  • Full-Service Market Research Consultancies
    Research Manager
    Full-Service Market Research Consultancies Aug 2005 - Mar 2015
    Greater Minneapolis-St. Paul Area
    10 years experience managing loyalty & custom market research projects from inception todelivery. Expertise in CX strategy and survey methodology, design and execution of market researchprojects of various levels of complexity.

Igor Diner Skills

Market Research Quantitative Research Data Analysis Qualitative Research Marketing Research Analysis Customer Insight Questionnaire Design Primary Research Consumer Behaviour Competitive Intelligence Analytics Brand Equity Segmentation Net Promoter Score Confirmit Reporting Tools Decipher Reporting Tools Management

Igor Diner Education Details

Frequently Asked Questions about Igor Diner

What company does Igor Diner work for?

Igor Diner works for Bmo

What is Igor Diner's role at the current company?

Igor Diner's current role is Senior Manager, Customer Experience and Retention Strategy.

What is Igor Diner's email address?

Igor Diner's email address is ig****@****lth.com

What schools did Igor Diner attend?

Igor Diner attended University Of Minnesota.

What are some of Igor Diner's interests?

Igor Diner has interest in Mobile Surveying At Pos, Online Survey Gamification.

What skills is Igor Diner known for?

Igor Diner has skills like Market Research, Quantitative Research, Data Analysis, Qualitative Research, Marketing Research, Analysis, Customer Insight, Questionnaire Design, Primary Research, Consumer Behaviour, Competitive Intelligence, Analytics.

Who are Igor Diner's colleagues?

Igor Diner's colleagues are Wendy Stuckart, Angela Sinclair, Casey Burke, Jonathan Abbott, David Roy Gobeil, Jill Anderson, Eddie Cheung.

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