Igor Espiau Email & Phone Number

Las Rozas, Es

Madrid, Community Of Madrid, Spain

Expanding my business knowledge of the insurance sector at our partner axa.com where I am delivering high-quality data products that provide regulatory compliance, enhance customer experience and decision-making.Steering a talented team of business analysts and data engineers through the complexities of a large-scale data migration project while ensuring our consumers receive accurate, reliable, and timely data, enabling them to make informed decisions with confidence.

Madrid, Community Of Madrid, Spain

Responsible for Project Delivery and Maintenance of data products for service comunication providers such as Comcast, T-Mobile, Altice, Orange . Planning, business analysis, modelling, implementation and support of operational data stores and data marts serving online dashboards and ML models for predictive analytics. Engineered an analytical subscriber profile as a data product with over 200 features and measures which serves as input for churn prediction machine learning model and on-line dashboards. Comcast(USA): Successful deployment of churn predictive analytics project under Databricks and AWS. Extensive data engineering on pySpark and Presto SQL based views serving a Databricks ML model. Solution delivered as data product leading to new projects in the areas of continuos business process improvements and cross-sell analytics.  T-Mobile (USA): Delivered a subscriber brand migration analytics solution. Data analysis, modelling and physical implementation of a datastore covering Product Catalog, Customer, Ordering, Invoice and Financial subject areas. Business value delivered as of 30% reduction of migration time through operational analytics under Power BI. Customer sentiment analysis on Care, Billing and Promotion rendering 15% improvement on customer experience throught proactive offer allocation.  Orange Spain, Charter (USA) , Altice (USA): Implementation of on-line operational data stores covering Commercial Catalog, Customer, Charging, Billing, Account Receivable and Service Fulfillment subject areas. Proved strong project management skills and data management skills for effective integration with surrounding systems. Hands on Erwin Data modeller, SQL, Power BI

Spain

Responsible for delivery of technical support and change management, driving technically viable commercial offers for Amdocs BSS deployments within the Iberia region.Achieved customer satisfaction rating of 90% exceeding customer expectations consistently throughout the yearsSuccessful selling and management of premium offshore support services resulting in reduction of billing incidents by 15% and overall billing runtime by 20%Implementation of data driven resource allocation on key accounts and modules resulting in increased customer satisfaction scores by 5%

Madrid Area, Spain

Responsible for Incident Management leading a global team of Billing Software Engineers providing 24x7 support for critical and emergency issues affecting Amdocs Kenan and C1 customer base worldwide.Created a solid support system based on well-defined processes and innovative tools. This model allowed the company to improve reduction of ticket inflow by 15%, on-line charging systems downtime reduction by 30% and customer satisfaction rates by 20% due to immediate response time and reduced average restoration time from hours to few minutesDevised an house incident management tool (iSM) enabling professionals responsible for handling critical incidents to meet a strict set of KPIs

Madrid

Responsible for technical support, system configuration, sizing, installation, documentation and billing audits for eighteen service comunication providers across EMEA.Technical leadership at Proximus and Telenet projects delivering a real time interface capable of synchronizing orders between legacy and Kenan billing system as well as post-go live services reducing backlog by 80% within three months.

London And Madrid

Provided the highest level of support and expertise to some of the largest billing systems in EMEA. This included both remote and special on-site services (installation, performance tuning) related for BSS using Arbor BP, Kenan FX and Comverse CCB.Responsible for conducting installation, sizing estimations and technical audits to optimize billing operations with performance gains of up to 300%.

London, United Kingdom

Working as analyst programmer in the Logica Energy and Utilities division developing software solutions in client-server architecture using C language and Oracle RDBMS mainly.

Bsc, Computer And Information Sciences And Support Services

Bachillerato, Ciencias