Cs Manager
Current- Managing the team of Filipino customer service representatives- Creating schedules, tests, settling difficult cases- Conducting interviews on the position of CSR- Helping operators with technical issues
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Igor Gavrilenko is listed as CS Manager at Insolutions Asia, based in Moscow, Moscow City, Russian Federation. AeroLeads shows a matched LinkedIn profile for Igor Gavrilenko.
Igor Gavrilenko previously worked as English Second Language Teacher at Fuzhou Normal University and English Second Language Teacher at First Leap China. Igor Gavrilenko holds Tefl 120, Teaching English As A Second Or Foreign Language/Esl Language Instructor, 120 Hours from I-To-I Tefl.
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My experience of working abroad helped me to develop my flexibility and communication skills. I quickly adapt to a new environment and learn new things fast. I am not afraid of being creative and expressing fresh ideas on how to make my work better in quality which makes me a valuable asset to your company.
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- Managing the team of Filipino customer service representatives- Creating schedules, tests, settling difficult cases- Conducting interviews on the position of CSR- Helping operators with technical issues
Fuzhou, Fujian, China
- Conducted English lessons for freshmen.- Created lesson plans and english speaking activities.- Made reports on students' progress after each lesson.Achievements:- 80% of the students improved their level of English from Elementary to Pre-Intermediate
Fuzhou, Fujian, China
- Took part in the educational process of more than a 100 students of 1–6th grades (English, Literature, Geography, Arts and PE classes included).- Planned and conducted English language lessons that incorporated the use of authorial audio-visual aids and various English teaching methods.- Planned and conducted demo lessons.- Planned and conducted open classes under the supervision of students' parents and school management.- Planned and conducted online classes with groups 6-14 students using authorial online platform.Achievements:- Average satisfaction score is 95 % (based on parents' evaluation after open classes)- Established relaxed and friendly atmosphere for small kids during the lessons which encouraged them to speak English more confidently.- Conducted demo classes, 9/10 of which were successful, enriching the school with new students.
Zhanjiang, Guangdong, China
- Took part in the educational process of 100 students of 1–6th grades.- Conducted placement tests for each individual student.- Planned and delivered English language lessons that incorporated the use of authorial audio-visual aids and various English teaching methods including gaming activities, English songs and stage performances.- Coordinated more than 20 outdoor lessons.- Closely supervised students’ growth and helped them improve written and oral tests scores.Achievements:- Helped middle 6th graders improve final test scores by 30%.- Established relaxed and friendly atmosphere for small kids during the lessons which encouraged them to speak English more confidently.- Conducted demo classes, 9/10 of which were successful, enriching the school with new students.
Virginia Beach, Virginia, United States
- Stripped bed linens in guest rooms.- Removed all linen, towels, and trash from guest rooms.- Emptied trash cans on guest hallways and guest laundry rooms. - Placed all trash in dumpsters and/or recycle containers. - Took all dirty linen and towels to the laundry area. - Stocked maid closets with fresh linen and towels. - Vacuumed guest hallways, wiped down chair rails, and base boards.
Moscow, Moscow City, Russia
- Worked as a teacher in a small group of 12 freshmen students.- Planned and conducted lessons.- Composed a psychological portrait of the group and a single student separately.- Made reports about students' academic performance.Achievements:- Helped students to get high academic achievements.- Established a productive contact with the group.
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Igor Gavrilenko works for Insolutions Asia.
Igor Gavrilenko is listed as CS Manager at Insolutions Asia.
Igor Gavrilenko is based in Moscow, Moscow City, Russian Federation while working with Insolutions Asia.
Igor Gavrilenko has worked for Insolutions Asia, Fuzhou Normal University, First Leap China, Charlotte International Education, and Virginia Beach Resort Hotel And Conference Center.
You can use AeroLeads to view verified contact signals for Igor Gavrilenko at Insolutions Asia, including work email, phone, and LinkedIn data when available.
Igor Gavrilenko holds Tefl 120, Teaching English As A Second Or Foreign Language/Esl Language Instructor, 120 Hours from I-To-I Tefl.
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