Infra Design Senior Specialist (21432209) • Provided Consultant support on Harvard Pilgrim Health Care and Tufts Health Plan merger and various other related projects.• Provided Senior Level Technical support for 3 VMware Virtual Centers consisted Microsoft Windows Server 2012 / 2019 and Red Hat for our client. Directly support Windows and Linux server administration functions, RHEL6/7 (as well as physical servers) environment ensuring availability and performance. Also migration project Windows 2008/2012 to Window 2019. • Directly support Windows and Linux server administration functions. (Centrify)• Following ITIL processes including Change, Incident, Request, and Problem Management.

Provide Senior Level Technical support for Tufts Medical Center systems infrastructure environment, which contains 2 VMware VC with ~800 servers, and various hardware vendors. • Windows OS : monitoring, investigating problems, opening and managing tickets with vendors as needed, building and configuring new Windows systems - virtual and physical, provide active directory support ( fixing user / share Permissions issues), backup and restore missing data, • Vcenter and VM management - monitoring overall system wide operation, investigating problems, managing vm resources, building templates, troubleshooting performance• Deployed MS Security patches on prod and DMZ enwironment for ~800 servers, using Ivanti Security Control app, • Performed troubleshooting of system hardware or software failure, performed the necessary analysis to prevent failure in the future.• Resolved issues by providing 24/7 technical support (app support, Office 365,network, DB, storage, occasional user assistance…) , participating in after-hours on-call rotations

Provide technical support to federal clients (US Supreme Court, Nuclear Agency etc.), in large, complex environment involving Windows, VMware, Linux, Solaris, and vSphere Virtual Center. • Resolved technical server issues by troubleshooting, patching, and building new templates and VMs. • Provided technical consulting and services as Wintel resource for various CGI initiative projects by building servers, MS patching, and clustering.• Performed server remediation after Nessus vulnerability security scan to eliminate weaknesses or gaps in a security program that can be exploited by threats to gain unauthorized access. • Provided after-hours support by participating in on-call rotations, answering customer questions, and troubleshooting.

Completed contract assignment through Advantage Resourcing by managing 975+ HP P/C-Class Blades, Proliant, & VMware servers with 70/30 split of virtual vs. physical in multiple data centers. • Maintained operations by providing hardware and software support for 70 ESXi Hosts in 9 HA Clusters on vSphere 5.1 production environment, including brake / fix and performance troubleshooting, MS and VMware cluster configuration, upgrades and OS patching.• Built and configured physical and VM servers for different projects VM hosts 3.5, 4, 5, MS clusters, Citrix4, 4.5, including maintaining VM templates and collaborating with team to plan upgrade of VSphere 4.1 ESXi to VSphere 5.1.• Completed project in 6 months by performing data center remediation P2P / P2V of 171 servers. • Provided technical support by working from service ticket queue and taking after-hours calls.

Worked in Wintel Systems Engineering team that provides 24 x 7 x 365 coverage for mission critical systems, supported and maintained ~550 Microsoft Windows Servers across 5 environments (DEV, QA, Staging, Production and DR) and 3 physical sitesProvided installation, configuration, administration and maintenance for Windows Wintel 2000/2003 and VMware ESX Hosts servers in a large multi location environment Participated in deployment and configuration of monitoring environment, using Microsoft Operations Manager 2005 Participated in building a high availability solution for SQL and Exchange environment using VERITAS clusteringImplemented P2V migration of production servers into VM Ware environmentUpgraded ESX environment from 2.5.0 to 2.5.2 and than to 3.5 versions Participated the new Data Center build at a remote site and disaster recovery exercises

Managed Windows and Novell based domains and trees.Administered internal user accounts and Group Wise messaging systemManaged antivirus utilities using McAfee, Norton, Inoculate ITManaged central backup infrastructure using Arc Serve 7.x, Backup Exec 9.xDiagnosed and fixed hardware, software and network connectivity issues. Performed end-user’s training/tutoring.