Igor Khramov Email & Phone Number

Berlin, DE

Limassol (Lemesos), Cyprus

• Led a cross-functional team, responsible for automation of customer support and market operations processes, fostering a collaborative and high-performance work environment
• Initiated and deployed a service for real-time profit sharing calculation between B2B clients and the company, which received data from trading servers in real-time and integrated with client’s Personal Area, offering.
• Developed and implemented a suite of services improving transparency in client trading operations, resolving 95% of client inquiries and reducing processing time by 50%
• Led the development of a new service for generating client trading statements, reducing client requests processing time by 50% and enabling the closure of direct access to trading servers for customer support, reducing.
• Launched a new B2B client onboarding process, coordinating multiple development teams and successfully meeting the launch deadline

Moscow, Moscow City, Russia

• Led the group of Project managers responsible for automation of Corporate and SME bank client services processes
• Launched Cash management platform which covered cash distribution for all bank branches and ATMs (more than 6000 objects) and cash centers process automation, decreasing manual workload by 40% and improving regulatory.
• Developed and implemented a new Contract management module for SME bank clients and integrated it in SME Client bank, which automated contract requests, preparation and confirmation processes, allowing to launch new.
• Developed and implemented task prioritizing module for the whole Corporate and SME bank back-office, covering all automated back-office tasks type and taking into account client segment, task type and other parameters.
• Led and completed refactoring project of monolith workflow system to microservices, which covered 60% Corporate bank processes, increasing system reliability by 50% and changes implementation speed by 30%
• Implemented Payments foreign control platform for Corporate and SME bank and integrated with other client services including Client bank, decreasing error rates by 70% and decreasing processing time by 40%

Moscow, Moscow City, Russia

• Led a team of 6 full-stack developers, successfully developing and implementing 2 key banking system modules, enhancing document processing efficiency and customer service
• Automated critical payments processing processes, reducing processing time by 20% and decreasing error rates by 40%
• Spearheaded the adoption of a cutting-edge banking platform, leading to a 10% increase in transaction volume within the first year of implementation

Moscow, Moscow City, Russia

• Led the end-to-end delivery of 5 major IT projects, enhancing banking operations under budget and ahead of schedule
• Drove the automation of 3 major banking credit processes, cutting down process times by 20% and reducing manual errors by 60%

Master Of Science - Ms, Corporate Information Systems

Bachelor Of Science - Bs, Business Informatics