• Strategically oversee end-to-end operations encompassing Dev Ops, Risk & Compliance, QA, Vendor Management, and Customer Engagement, driving operational excellence and mitigating risks. Spearhead a high-performance cross-functional team of 50+ professional, fostering a culture of continuous improvement and successfully implementing a streamlined employee on-boarding process for enhanced efficiency and talent retention.• Implemented security controls and policies, and ensured regulatory compliance, and manage risk associated with all operations, achieved PCI DSS certification and full RoC in 2022 and manage subsequent annual PCI Audits as well as leading SOC 1 & SOC 2 attestation for the entire organization with multiple subsidiaries.• Implemented a comprehensive operational optimization strategy that delivered exceptional results, reducing cost and boosting efficiency, culminating in an impressive 30% decrease in operational expenses.• Engineered and executed a cutting-edge customer on-boarding platform, catalyzing remarkable customer retention rates and propelling business growth. Pioneered a robust KYC/AML on-boarding process specifically tailored for merchants, bolstering compliance fortifying trust within our expanding network.• Forged collaborative partnerships with cross-functional teams, leveraging collective expertise to proactively identify and swiftly resolve complex challenges, ensuring seamless operations and exceptional outcomes.

• BWG is an invite-only network for senior executives across technology, media and telecom. BWG industry professionals participate in a series of round-tables discussions, which are a valuable resource for market intelligence, business development and personal / professional networking.

• Responsible for company operations, revenue growth, customer acquisition, client retention and satisfaction, product, and technology.• Owned relationships with all sponsoring and corresponding banks, as well as all branded rail networks.• Implemented and successfully launched a robust Push-to-Card service, ensuring seamless and secure financial transactions for end users.• Pioneered the implementation and successful deployment ofReal-Time Payments (RTP) at the first community bank in the United States (Avidia Bank), revolutionizing the speed and efficiency of financial transactions through the Clearing House network.

• Led a divisional sales team of 25 to 30 people, including people managers, territory managers, sales reps, and sales support personnel.• Accountable for the divisional P&L, $20 Million Annual Gross Profit with responsibility for maximizing market penetration, achieving, and exceeding sales goals and objectives in the West Region.• Established functional goals, performance standards and sales targets, and managed allocation of resources needed to achieve sales goals and grow revenue and EBIT.• Reviewed and analyzed performance and competitive data, developed expansion plans and delivered on these by allocating resources accordingly. Responsible for hiring, training and development, coaching, oversight, and performance evaluation of the sales staff.

• Responsible for the overall day to day operations as well as strategic leadership, planning, development, direction, coordination and control of activities across the organization.• Ensured synergy between people, processes, and strategies to execute business objectives and goals.• Attracted, trained, developed and retained talent to ensure business needs were met. Drove and built revenue growth through developing new business strategies to improve overall performance.

• Oversaw agent network growth from US and Canada to International Corridors.• Developed and executed sales and marketing strategies, owned public relations, and led special event coordination.• Managed P&L and ROI analyses and all subsequent planning and budgetary decisions.• Executed cross-functional plans by engaging, motivating, and partnering with Regional Directors, Regional Sales Managers, and Marketing Managers.• Closed sales with business partners in US and Canada by initiating and negotiating contracts with new B2B clients.• Ensured win-win solutions for new business partners by developing and implementing pricing and commission structures, marketing support, and overseeing management of agent locations, business plans and ramp-up.

Sold and marketed cardio vascular and diabetes products to physicians, physician assistants, nurse practitioners, hospitals, and retail and wholesale establishments. Represented the company and generated leads at industry trade shows. Responsible for regional managed care training, which included coaching field sales representatives on managed care acumen, clinical knowledge, and competitive selling skills in order to ensure maximum total sales call effectiveness. Trained regional team how to leverage State of California formulary coverage with company product portfolio.

Managed P&L and ROI analyses and all subsequent planning and budgetary decisions. Oversaw transaction and revenue growth from US to Eastern European corridor, including account management, network development, marketing, public relations, and special event coordination. Enhanced internal and external controls and auditing mechanisms that facilitated the establishment of rigorous oversight frameworks, ensuring adherence to regulatory standards and promoting a culture of continuous improvement and accountability throughout the organization. Developed and implemented internal and external policies and procedures for BSA/AML/OFAC program, conducted relevant training of employees, provided independent testing and review of compliance programs.