Igor Kononov Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Providing application support for specialized web-based software.• Resolving issues related to frontend development, SQL databases, REST APIs, FTP, email, and custom software.• Developing documentation for both internal use and customer-facing needs.• Creating and enhancing processes to streamline the support workflow and increase team bandwidth.• Offering training and ongoing support to team members.• Pursuing technical certifications to deepen knowledge and enhance problem-solving skills.RCT’s industry recognized SaaS platform provides insurance organizations (Insurers, MGAs, Brokers, and Risk Pools) with the technology and tools to proactively identify and manage risk through centralized loss control management, which ultimately leads to reduced claims, improved retention, and enhanced data insights.

Krasnodar, Russia

• Serviced as a technical support specialist to users experiencing difficulties with websites and web applications• Implemented design changes to client's websites (HTML, CSS, Smarty)• Diagnosed and resolved clients' DNS issues• Worked with clients hosting tools: FTP, SSH, SQL databases• Reproduced technical problems encountered by users• Provided advice and training to users in response to identified difficulties• Participated in the redesign of applications and other software• Provided pre-sale customer support• Managed customer billing• Supervised other technical support workers in the group• Implemented Ukrainian localization for the company’s software product as the side-project

Moscow, Russia

• Worked with WordPress CMS to design and publish content• Provided website and forum management• Wrote news reports• Planned coverage of upcoming events and allocated work accordingly• Wrote marketing and promotional materials• Managed a community of a few thousand gamers• Created and edited videos for publishing on YouTube• Managed social media pages• Established partner relations with a well-known industry players

Vinnitsa, Ukraine

• Selected and set up camera equipment to be used and attach the lens, filters to camera• Adjusted focus, exposure, lighting and other camera settings• Operated film or video camera to record news, live events, videos and television broadcasts• Tested, maintained and stored equipment

Vinnitsa, Ukraine

• Developed and implemented hardware and software concepts for a new cable television channel• Produced the broadcasting schedule• Maintained TV station's uninterrupted broadcasting• Created visual style for own TV-shows• Selected and set up camera equipment to be used and attach the lens, and filters to the camera• Adjusted focus, exposure, lighting and other camera settings• Operated film or video camera to record news, live events, videos and television broadcasts• Tested, maintained and stored equipment

Vinnitsa, Ukraine

• Selected and set up camera equipment to be used and attach the lens, and filters to the camera• Adjusted focus, exposure, lighting and other camera settings• Operated film or video camera to record news, live events, videos and television broadcasts• Tested, maintained and stored equipment• Edited video recordings and arranged segments into sequences to achieve continuity and desired effects• Created visual and sound design for the TV-shows produced by employer