Igor Koval Email & Phone Number

Ukraine

Lviv, Ukraine

Lviv, Lviv, Ukraine

Lviv, Ukraine

- End-User L1\L2\L3 support- Incident management- Change Management- DevOps activities (Intune App packaging and deployment, Intune Policy Configuration, conditional policies, etc.)- User Account Management- Process Automations- Stakeholder Communication- Legacy software support- m365 application support (licensing, maintenance)

- Managing NBS Lviv ServiceDesk and IS/IT support teams- Leading the team 6 members - Transitioning of IS/IT solutions to NBS Lviv- Setting of goals and monitoring of execution- Improvement of processes and cooperation with internal and external departments- Ensure proper quality and timeliness of performed activities by the team workers- Conduction of coaching session. Providing feedback to employees. Searching for a ways of development and further career steps for subordinates.- Dealing with complex issues and problems- Involvement in projects of automation and improvement of processes- Organisation and conduction of trainings and business presentations- Problem solving of current issues and improving processes in team by usingproject management methodologies - Conduction of interviews- Coordination teamwork, distribution of activities inside the team, prioritization of tasks

Ukraine, Lviv

- Managing NBS Lviv Customer Care unit- Leading the team 6 members - Information Security Management System (ISMS) implementation. ISO 27001:2013 certification in 2015.- Implementation of IS/IT Project- Improving service line

Ukraine, Lviv

Project Management: • Development of project scope and project plans• Identification of resource requirements, management of roles and necessary trainings for project team members• Development of project structure, customer satisfaction and reporting• Monitoring the progress of the project to ensure the timeliness of execution• Identification, tracking and communication of project-related issues, scope changes, variances and contingencies arising during the implementation of the projects• Facilitating of amicable relationship with the appropriate stakeholders• Preparation and presentation of oral and/or written technical reports and project presentations• Organization and conduction of project team meetingsHardware Management:• end user workstations• servers• Peripheral equipment• Asset Management (inventory, write-off)Finance Management:• Budget Planning• Hardware/software purchase Network and Servers:• Network equipment Installation• Basic Configuration • Network monitoring (traffic, utilization)• Network administration• Upgrade network• Servers Installation• Configuration• Server administrationSoftware Management (client and server versions):• Installation • Configuration• administrationCisco Voice and Audio:• Installation and Configuration of UCCX 8.0• Cisco Unified Call Manager administration• Cisco end-user devices configuration• Cisco Telepresences support

Ukraine,

User Management: • IT Support of 600+ users • Remote user support • Training and induction for users • Access management (Creation, modification, deletion)Hardware Management:• end user workstations• servers• Peripheral equipment• Asset Management (inventory, write-off)Finance Management:• Budget Planning• Hardware/software purchase Network and Servers:• Network equipment Installation• Basic Configuration • Network monitoring (traffic, utilization)• Network administration• Upgrade network• Servers Installation• Configuration• Server administrationSoftware Management (client and server versions):• Installation • Configuration• administrationCisco Voice and Audio:• Installation and Configuration of UCCX 8.0• Cisco Unified Call Manager administration• Cisco end-user devices configuration• Cisco Telepresences support