Igor Kurshakov Email & Phone Number

Bradford West Gwillimbury, On, Ca

Florida, United States

* Lead the complete design and ongoing support of the IT infrastructure including WAN/LAN/WLAN* Implement solutions that optimize network performance, and enhance security* Collaborate with other departments on the new policies, IT changes/improvements* Collaborate closely with engineering department on factory network development, support and improvement * Domain Controller design, implementation and administration* Support VoIP phone system* Microsoft 365 configuration and administration* VMware Virtualization design, implementation and administration* Design and Implement effective cybersecurity and hardening strategy* Review, Upgrade and Manage Business Continuity and Disaster Recovery plan* Perform cost-benefit analysis to procure server and network hardware* Enhance end-user performance by upgrading and improving the existing computer systems* Troubleshoot and Resolve diverse network and hardware issues* Manage MS SQL Server 2016* Perform daily system and network monitoring* Create and Maintain inventory of hardware and software assets* Develop technical documentation * Train new team members, create new TM development plans, track and assist TM skills enhancement* Physical network wiring and setup

Toronto, Ontario, Canada

* Assist IT department with Virtual Network design, implementation and support* Consult IT department on the computer systems enhancement and upgrade opportunities* Remotely support domain administration* Train IT team members on VMware administration* Identify new potential cyber threats, research new cybersecurity solutions and support the improvement of the existing cybersecurity* Research hardware options and advise on the hardware procurement* Support disaster recovery strategy and data backups* Review technical documentation and procedures

Toronto, Canada Area

* Designed, implemented and supported Azure Virtual Networks* Designed, implemented and supported LAN/WLAN* Designed, implemented and supported Domain Infrastructure * Designed, implemented and supported VMware Infrastructure* Migrated, configured and administered Office 365* Led the design and implementation of a comprehensive cybersecurity strategy* Procured, setup, configured server and network hardware* Configured and Managed MS SQL Server environment* Monitored system and network performance* Maintained inventory of hardware and software assets* Implemented and Managed Backups and Disaster Recovery* Developed technical documentation and trained end users* Developed and implemented network security policies ensuring compliance with industry standards* Performed physical network wiring and setup

• Solved efficiently customer requests for more than 300 stores via phone, email• Conducted follow-up calls to ensure satisfactory issue resolution and excellent customer service• Diagnosed and resolved hardware, software issues with a 100% success rate• Reduced workstation set-up time by 50% by developing a disk-cloning procedure• Provided off hour help desk support to contribute critical projects and meet deadline• Provided maintenance support and break-fix solutions• Developed technical documentation and trained end users from diverse backgrounds• Collaborated with a senior staff to resolve security issues • Involved in the rollout of software updates and patches to prevent malfunctioning • Analyzed systems to protect it from virus outbreak and hacker attacks• Performed troubleshooting of desktop, application, networking issues• Maintained IT infrastructure components including networks, telecommunications • Set up and configured Cisco switches and Aruba, Motorola wireless equipment • Set up and configured desktops, laptops and Enterprise mobile devices • Set up and configured VoIP Cisco SPA525G phones• Provided wireless design using Aruba VisualRF Plan, Motorola Lan Planner• Conducted effectively on-site site surveys to investigate and identify operational wireless issues • Maintained existing inventory, asset tracking and sparing plan for desktops, laptops and peripherals• Successfully implemented the Mobile Device Management solution using SureMDM

Novosibirsk Region, Russian Federation

• Microsoft Windows Server Administration (2003/2008/2012)• Active Directory, DHCP, DNS, Group Policies administration• Supported virtual environment (Hyper-V Manager 6.1) • Supported Nortel phone infrastructure (Nortel Option 11c)• Configured Cisco routers (2800/881/871-series) and Cisco Catalyst switches (3750-series)• Provided daily data backups using Acronis True Image Enterprise Server 9.7 • Created and managed reports to improve performance• Monitored network performance via NetFlow Analyzer, Cacti • Physical network wiring and setup (crimping, patch panels, racks, etc.)

Novosibirsk Region, Russian Federation

• Solved efficiently user requests via ticketing system (HPSM), phone, email as in person as remotely• Diagnosed hardware and software failures and resolved technical issues with a 100% success rate• Achieved a 100% of customer satisfaction by providing outstanding services over online banking system• Liaised with different technical groups to resolve advanced hardware/software issues• Saved company over 45.000$ by refurbishing used computers and peripheral equipment• Deployed over 100 workstations with software configuration and user data transfer• Increased the efficiency of technical support for 40% by utilizing HPSM ticketing system• Tracked and managed IT assets

Novosibirsk Region, Russian Federation

• Provided PC hardware support including workstations, printers and other hardware devices• Deployed software configurations and operating systems• Provided end-user support

Novosibirsk Region, Russian Federation

• Maintained University’s website using programming HTML, CSS, PHP. • Provided PC hardware support including workstations, printers and other hardware devices• Provided end-user support

Novosibirsk Region, Russian Federation

Sell merchandise to customers on the Internet. Resolve problems and customer complaints. Maintain inventory.