Igor Litvinenko Email & Phone Number

Belgrade, Serbia

- Lead of IT Support team, Co-lead of Global team (7 specialists) in a international company with 13 offices and 1000+ employees- Provided IT Support in the local office for 700 employees and remotely- Leaded and implemented projects inside Department & in collaboration with other teams (SSO, automation, integrations)- Successfully relocated, rebuild processes, helped team mates, supported opening of a new office- Built an Onboarding, Offboarding, Laptop maintenance, access management processes and coordinated collaboration with other teams- Supported implementation of Okta as an identity provider. Improving automation and access management via workflows & SSO’s configuration- Leaded and successfully completed with team migration of a new acquired company’s IT services to our infrastructure- Took responsibilities and worked several months while replacing Department’s manager- Constantly improving personal hard skills and supporting over 40 services(Tableau, Apple Business & MDM Kandji, Gitlab, Jira, Confluence, Okta Administration, Google Workspace, Gitlab, GCP...)

St Petersburg, St Petersburg City, Russia

- Leaded IT Support team (IT Support of 900+ users) and Project Management in IT-outsourcing company- Leaded and implemented over 70 IT-projects for construction, manufacturing and logisticcompanies, warehouses, schools, universities- Implemented software projects (Web, ERP, CRM, WMS, BI) using Agile practices- In collaboration with team developed and implemented own cloud-based service (remote secure virtual servers and storage for accounting, warehouse management, MS Exchange, business services)- Developed and migrated our company in 2013 to a remote work conditions with an implementation of the worldwide ITIL practices and tools (Slack, Helpdesk service, Trello, Jira, Hangouts, VoIP)- Carried out certification for an Intel, Microsoft, Cisco, Dr. Web and other Certified Partner statuses. While purchasing equipment and software for key projects worked with main Russian market IT-suppliers and received Partner statuses- Developed and implemented onboarding, education and internship programs inside thecompany

St Petersburg, St Petersburg City, Russia

- Managed IT store daily lifecycle (32 employees)- Consulted business clients during purchasing equipment and software for an IT-projects- Attended courses and passed certification (Intel, Microsoft, HP, Epson, Canon, Dr. Webetc.)

Bachelor'S Degree, Information Technology, Information Technologies In Social Communications

Activities and Societies: Football team Saint-Petersburg State University of Culture and Arts. English & German languages. Finalist.

High School Diploma, English Language And Literature, General

Activities and Societies: Football team, Billiard 2nd man’s degree English & German languages. Attended courses: Business English.