Over the past years, I have demonstrated my ability to effectively lead and coach the Front of House team, ensuring smooth operations and exceptional guest experiences. As the Guest Services Manager at Park Centraal Hotels, I have been responsible for guiding and coaching the team, leading shifts, and handling complaints to find suitable solutions. I have also been instrumental in ensuring compliance with hotel procedures, rules, and regulations, and have successfully communicated and collaborated with various departments and hotel chain branches.Prior to my current role, I served as the CEO of iAssist, a travel-concierge company, where I honed my skills in setting up service contracts, performing everyday tasks, and controlling the fulfillment of orders. I am adept at managing multiple responsibilities and have a proven track record of delivering results. Additionally, my experience as an Assistant to the department head at the Ministry of Infrastructure of Ukraine further strengthened my ability to coordinate teams, write procedures, and handle procurement for the department.During my tenure as an Assistant Front Office Manager at Radisson Blu Hotel Kyiv, I demonstrated my ability to step up and assume the responsibilities of the Front Office Manager in their absence. I excelled in solving problems, optimizing rosters, coordinating trainings, and ensuring smooth daily reception operations. As a Service Manager, I effectively led the early and late shifts, supervising receptionists, concierge, and bell staff, while providing functional assistance to all departments.