Igor Magic

Igor Magic Email and Phone Number

Area Manager Transformation Office -Agile software development team at AT&T @ AT&T
dallas, texas, united states
Igor Magic's Location
Bratislava, Slovakia, Slovakia
Igor Magic's Contact Details

Igor Magic personal email

n/a
About Igor Magic

With over 17 years of people management, leadership, and senior management experience, I have successfully supervised international and US-based teams at AT&T. My expertise includes managing various teams in project implementation, billing, reporting, and process analysis. For the past 7 years, I have been leading the Agile software development team.As a result-driven and well-organized manager, I have a history of achieving successful outcomes and developing strong vendor relationships. I possess strong interpersonal, communication, and negotiation skills, enabling me to develop mutually beneficial internal and external relationships. With 9 years of external customer-facing experience, I understand customer needs and deliver effective solutions.

Igor Magic's Current Company Details
AT&T

At&T

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Area Manager Transformation Office -Agile software development team at AT&T
dallas, texas, united states
Website:
att.eu
Employees:
218956
Igor Magic Work Experience Details
  • At&T
    Area Manager Transformation Office - Agile Software Development Team
    At&T Jun 2017 - Present
    Leading a team of software engineers based in Slovakia and Czech Republic, responsible for projects developed using various technologies and programming languages such as React, Python, Java, and ServiceNow.Since 2019, responsible for vendor management, including ensuring vendors provide the highest possible standards of service, managing vendor contracts (MSA, SOWs, POs), The yearly capital spent is up to $3.78M (representing ~35 contractors).Responsible for integrating… Show more Leading a team of software engineers based in Slovakia and Czech Republic, responsible for projects developed using various technologies and programming languages such as React, Python, Java, and ServiceNow.Since 2019, responsible for vendor management, including ensuring vendors provide the highest possible standards of service, managing vendor contracts (MSA, SOWs, POs), The yearly capital spent is up to $3.78M (representing ~35 contractors).Responsible for integrating software developers and AT&T internal operation teams to enhance productivity and improve customer experience through work function automation and development of customized user interfaces tailored to operational needs. Projects implemented in Agile (Scrum) software development from 2017 to 2021 and in SAFe methodology since 2022. Show less
  • At&T
    Ceo - Parents@Work (Employee Network)
    At&T Mar 2014 - Jun 2017
    Bratislava
    We provide members with guidance and support on how to effectively balance family life priorities with career objectives and work commitments.Our Objectives:•Help parents balance their work and personal life.•Provide the forum for sharing ideas to assist parents with their parental responsibilities.•Share parental ‘best practices’ educate and motivate working parents through coaching, mentoring, and development programs.•Make parental life for our employees easier and… Show more We provide members with guidance and support on how to effectively balance family life priorities with career objectives and work commitments.Our Objectives:•Help parents balance their work and personal life.•Provide the forum for sharing ideas to assist parents with their parental responsibilities.•Share parental ‘best practices’ educate and motivate working parents through coaching, mentoring, and development programs.•Make parental life for our employees easier and enjoyable.•Connect parents in the company.•Help parents be comfortable about their children when they are at work, to help them concentrate and focus on our customers and business.•Support local foster home to allow equal chance for parentless children.•Proactive searching of potential resources to provide discounts tailored for parents.Location:EMEA, CALA and APAC region Show less
  • At&T
    Area Manager – Project Management Team (At&T Wholesale Customer Care)
    At&T Dec 2012 - May 2017
    Bratislava
    Design, coordinate and control various functions within PM team - 20 to 60 SVK and US based Project Managers; up to 5 Line Managers + SME & Escalation ManagerDefine team objectives and make provisions for their achievement. Monitor and evaluate team performance Responsible to build and maintain customer relationships. Directly responsible for number of high-profile Wholesales carriers e.g. TelePacific, Century Link, Windstream etc.Ensure the On Time Performance… Show more Design, coordinate and control various functions within PM team - 20 to 60 SVK and US based Project Managers; up to 5 Line Managers + SME & Escalation ManagerDefine team objectives and make provisions for their achievement. Monitor and evaluate team performance Responsible to build and maintain customer relationships. Directly responsible for number of high-profile Wholesales carriers e.g. TelePacific, Century Link, Windstream etc.Ensure the On Time Performance, Cycle Time target and customer commitments are met while developing new and improved processes to increase productivity.Cooperate with other AT&T internal teams (Network, Design, Provisioning etc.) to ensure seamless delivery of AT&T services; monitor and ensure projects meet required quality and client satisfaction.Partner with Service Management & Account Management teams to improve the customer experience Show less
  • At&T
    Emea Billing Operations - Supervising Manager
    At&T Jul 2008 - Nov 2012
    Bratislava
  • At&T
    Team Leader Of Project Implementation Managers
    At&T Jan 2005 - Jun 2009
    Bratislava

Igor Magic Skills

Building Relationship Versatility Managing Change And Developing Resilience Managerial Negotiation And Manipulation Techniques Giving Recognition Developing Others Crucial Conversations Customer Service Mentoring Coaching Motivation Escalations Management Communication Skills Leadership Project Management Assessment Center Constructive Feedback 360 Degree Assessment Service Delivery Vendor Management Call Centers Management Telecommunications Analysis Recruiting Wireless Managed Services Process Improvement Team Leadership Business Process Improvement Voice Over Ip Soft Skills Communication Wireless Technologies

Igor Magic Education Details

  • Australian Institute Of Commerce And Language
    Australian Institute Of Commerce And Language
    Information Technology
  • University Of Zilina
    University Of Zilina
    Operation And Economics Of Traffic And Communication

Frequently Asked Questions about Igor Magic

What company does Igor Magic work for?

Igor Magic works for At&t

What is Igor Magic's role at the current company?

Igor Magic's current role is Area Manager Transformation Office -Agile software development team at AT&T.

What is Igor Magic's email address?

Igor Magic's email address is im****@****att.com

What schools did Igor Magic attend?

Igor Magic attended Australian Institute Of Commerce And Language, University Of Zilina.

What are some of Igor Magic's interests?

Igor Magic has interest in Family, Badminton, Sport, Travelling, Reading (Economical Magazines).

What skills is Igor Magic known for?

Igor Magic has skills like Building Relationship Versatility, Managing Change And Developing Resilience, Managerial Negotiation And Manipulation Techniques, Giving Recognition, Developing Others, Crucial Conversations, Customer Service, Mentoring, Coaching, Motivation, Escalations Management, Communication Skills.

Who are Igor Magic's colleagues?

Igor Magic's colleagues are Nataraja Basappa, Alexander Zemichael, Elena Ulloa, Erika Martinez, Sherry Fowler, Carlos La Luz, Keith Bush.

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