- Development of requirements for software improvements- Analysis and optimization of the technical implementation of the existing functionality- Coordination of technical specifications and changes in the architecture- Participation in monitoring the compliance of the implemented functionality with the stated requirements- Documentation and support in Confluence- Designing REST requests- Designing GraphQL requests

- Communication with the product team and stakeholders- Analysis of business user requirements- Writing technical requirements for product team developers- Analysis and optimization of the technical implementation of the existing functionality- Analysis of incidents and finding ways to solve them- Coordination of technical specifications and changes in the architecture of the database with developers- Participation in monitoring the compliance of the implemented functionality with the stated requirements- Formation and updating of the backlog with product owners and product team- Documentation and support in Confluence- Interface design- Participation in UX testing of new functionality- Designing REST requests

Developed Citizen's portal for City councils: - Partnered with Architect to design the system - Managed stakeholders and prioritized requests from both MTS side and customers (city councils)- Designed CJM with UX/UI Designers- Design and help with a launch of integration processes.

- Receive queries from users, make an initial analysis and devise ways to overcome issues. Be a main point of contact for any issues/requests from users.- Checking technical logs and other tools to resolve issues