Igor Marques Email & Phone Number

Milton Keynes, Reino Unido

Lisboa E Região, Portugal

Southeast Asia

In my professional experience in multinational enterprises, I met many people from all around the world. That experience has triggered my will to meet new cultures, so I decided to travel through Southeast Asia for almost 4 months. With this trip I left my confort zone and allowed myself to push my limits and evolve personally.

Oeiras, Portugal

▪ Problem Management follow-up;▪ Activity management, Shift coordination & Reporting;▪ Troubleshooting and investigation of proactive fault finding;▪ Support Front Office activities;▪ Quality assurance;▪ Internal Customer Technical support;▪ Interface with partners and providers for change and incident management;▪ Ensure fullfillment of E2E T2R process by means of effective ticket handling and external communication;▪ Coaching and mentoring.

Portugal

Configuration and monitoring of Truphone’s GSM Core network. Optimization of network implementation, troubleshooting and definition of procedures to ensure a continuous innovation.Monitoring the KPIs reports and optimization of the network with respect to performance and faults.Development of support documentation for the daily activities that are:▪ Debugging and troubleshooting of systems and network issues and customer faults;▪ Troubleshooting and configuration of all Truphone's network elements: MSS / MGW, ITP, HLR, GGSN, IN, SBC, SMS-C;▪ Traffic analyses of SSCP, SIP, ISUP, CAMEL, MAP and GPRS protocols to detect and correct problems in Truphone’s Core Network.▪ Testing voice, SMS and data services performance;▪ Technical support to Customer Service;▪ Monitor and track progress of current issues keeping all teams in the loop of main issues;▪ Operational support for projects like new TRU local countries rollout;▪ 3rd party escalations, reporting system/network faults and communications.

Lisboa E Região, Portugal

Supervision 2G/3G

Lisboa E Região, Portugal

Alarm monitoring and troubleshooting in the Operating platforms of SDH, CWDM, DWDM, Access(DSLAM) and Infrastructure on Nortel, Alcatel, Huawei and Sagem equipments. Used platforms : Transmission: - Alcatel (Go Global RM & NM) - Nortel Preside Metro System Manager - Huawei U2000 DWDM Infraestructure: - T-Box - Dycec SSA - Dycec ARGOS Access (DSLAM Access Equipments): - Alcatel AWS - Nortel OPS - Aspen CRM and Database Applications: - Clarify - Remedy - Oceane - Prosis - GIS Main responsabilities as follows: - Monitoring and ensuring constant network surveillance and operation. - Identification of network related incidents, as well as managing the situation through to eventual rectification according to the agreed SLA’s. - Working in a KPI-oriented fashion (Detection time, reaction time and other quality gates previously estabilished). - Performing actions in order to keep the network working at the highest capacity possible. - Diagnosing network incidents and providing troubleshooting support and solving anomalies remotely. - Coordinating technical field interventions on faults that cannot be fixed remotely and ensuring all the agreed procedures are followed. - Escalating more complex issues to higher technical levels within NOC and/or customer structure. - Optimization of the network structure - Elaboration of forensic reports on ALL Major network incidents.

Lisboa E Região, Portugal

Registration, diagnosis, resolution or forwarding of reported problems.

Registration, diagnosis, resolution or forwarding of reported problems.

Ccna Exploration Certification, Computer Systems Networking And Telecommunications

▪ Network Fundamentals ▪ Routing Protocols and Concepts ▪ LAN Switching and Wireless ▪ Accessing he WAN

Curso Nível V - Gestão De Redes E Sistemas Informáticos, Gestão De Redes E Sistemas Informáticos

▪ Planning and designing communication networks; ▪ Installing and configuring communications networks; ▪ Managing and maintaining.

Tecnico De Informática/Gestão, Informática

▪ Planning and designing communication networks; ▪ Installing and configuring communications networks; ▪ Managing and maintaining.