Igor Moraes Email & Phone Number

PERSONAL: I am still carrying that spark of a curious mind-set even after 16 years of experience working in the IT Support and Infrastructure roles performing different tasks when working in multiple companies both in Brazil and Ireland. Capable of offering strong ownership in all matters within the IT spectrum, brave and humble to approach and learn the unknow as well as the challenge it comes with. That multi-cultural background has taught me the importance of building a good relationship and effective interaction with staff and clients at all levels. Always being friendly, highly motivated, helpful, able to explain the situation to someone who isn’t familiar with the technology terms, as well as reliable and dedicated professional. Keeping a very positive "can do" attitude towards work as well as my personal life.SKILLS:• Advanced knowledge on Hardware Support, Installation, Consulting and Troubleshooting, Network Infrastructure, System Integration as well as Printers and Audio/Video equipment.• Strong experience supporting but not limited to Windows, MacOS, Android, iOS, G Suite and other complex processes of IT infrastructure such as MDM tools and MFA configurations.• Comfortable with daily tasks such as Helpdesk Ticketing Systems, Active Directory management, Azure Portal, Citrix Environment (On Cloud and On Premise), Microsoft Office, VPN Clients, Remote Desktop Services such as Dameware, TeamViewer, Kaseya, Anti-Virus Management and Patching, as well as other enterprise solutions.• Able to work on my own initiative with little or no supervision as well as part of a team to make sure that we delivered it, focused on prioritising issues according to their levels.• Excellent communication & interpersonal skills, with a positive "can do" attitude towards work and personal life and well able to communicate technical concepts to a non-technical person to simple understanding of the situation.• Experience establishing what drives quality and world-class customer focused support within all level inside the organization, making sure that their issue will be sorted/solved.CERTIFICATIONS:• (SVC-19A) - Apple Service Fundamentals• (MAC-19A) - Apple Certified Mac TechnicianLANGUAGES:• Portuguese - Native• English - Fluent• Spanish - Basic

Listed skills include Windows, Mac Os, Troubleshooting, Computer Hardware Installation, and 1 others.

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  Centro Universitário Senac

  Computer Architecture Operating Systems And Networks.