• Provide ongoing coaching and recognition to team members• Handle with on-the-spot problem by listening and solving problems of a fan• Manage food and beverage service at Food Concessions during Hockey Games and Concerts• Communication ability in order to deliver a consistent service and also building a teamwork workspace

- Proactive in approaching people and giving them instructions- Manage crowds in a safe and efficient way and prevent the risk of confrontation - Able to work independently with minimal supervision

- Provide all related information with the Circus program- Manage upgrade seats and sell VIP lounge tickets - Work with different departments to provide a better customer service

- Manage with passenger’s expectations from different nationalities as a first point of contact- Deal with cruise information issues from international passengers at Hotels- Develop independently strategies for a personal customer service

• Identify guest profile in order to offer the correct and specific service. Applying marketing strategies to add the program• Interact with other team members to provide expertise and assistance in resolving participant issues• Provide program support and assistance by partnering with the Entertainment host team

DVPM of Gymnastics Arena in the Olympic Games and Wheelchair Basketball in the Paralympic Games • Manage all activities and protocols for the reception of International Representatives and Dignitaries• Guarantee the safety of Dignitaries, planning best strategy together with Head of State Security.• Welcome International Head of State and Dignitaries. Guarantee a pleasant and warm environment • Resources control strategies accordingly to the protocols and procedures of the Committee Rio 2016• Encourage, direct and instruct 52 national and international volunteers in their daily tasks during the Olympics and Paralympics Games and make for them a pleasant work environment, emphasizing a welcoming customer service

• Receive families from different countries, register and transmit information related to the program. • Promote, plan and implement activities for children and teenagers from different countries. • Hold thematic events (in several languages) for passengers. • Identify guest profile in order to offer the correct and specific service

• Manage the schedule of VIP guest invited by the sponsors (McD, Coca-Cola and Sony)• Promote together with logistics, marketing, hospitality, hosts and management a successful costumer service.• Provide and coordinate legal documents of the Player Escorts and their legal representative to venue managers• Establishing and maintaining business relationships with local trade community, suppliers and distributors

• Organize and promote leisure projects (events) for a community through a social program named “Good Neighbor Social Project”• Plan and execute with the dwellers activities for the community• Lead meeting with parents and motivated members of local community in order to bring bounding events to the neighbor