Hello, welcome! I have over 10 years of experience in Process Management, Continuous Improvement, Performance, Customer Experience and Operational Excellence, acting in strategic, financial and operational planning, project and high performance team leadership, process mapping and analysis, identification of improvement opportunities, strategy development and implementation of tools for process excellence and operational efficiency. - Experience in managing and building relationships with technical, operational and multidisciplinary teams, service providers, customers and suppliers, with strategic alignment. - Development and monitoring of performance indicators, interface and promotion of synergy between internal areas, data analysis and general support in decision-making processes. - Solid results with the structuring of departments, implementation of reports and process control tools, technical leadership of strategic projects, restructuring areas, always focusing on financial return, quality improvement, safety and efficiency. 📧 igor_ord@outlook.com