Igor Romero

Igor Romero Email and Phone Number

Head of EMEA and Strategy Officer @ SMT
Madrid, ES
Igor Romero's Location
Madrid, Community of Madrid, Spain, Spain
Igor Romero's Contact Details

Igor Romero work email

Igor Romero personal email

About Igor Romero

Customer Experience / Digital Transformation leader with +17 years of multiple industries (mainly telecom, aeronautical, utilities) segments (B2C/B2B), and geographies (Spain, UK, France, Germany, Argentina, Brazil and Peru). Strategic and holistic mindset, fast power of perception and passion. Assertive, proactive, and always-improve personality. Passion for learning and mastering new disciplines, especially in contexts of business transformation. A strong believer in servant leadership. Telecommunications Engineer & IESE Executive MBA.

Igor Romero's Current Company Details
SMT

Smt

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Head of EMEA and Strategy Officer
Madrid, ES
Website:
smttech.com.br
Employees:
332
Igor Romero Work Experience Details
  • Smt
    Head Of Emea And Strategy Officer
    Smt
    Madrid, Es
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  • Smt
    Head Of Emea & Strategy Officer
    Smt Jan 2024 - Present
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  • Medallia
    Cx Director | Emea Solution Principal
    Medallia Jul 2021 - Mar 2023
    Madrid, Community Of Madrid, Spain
    Advised customers and prospects by defining their customer experience programs (strategic vision, technological ecosystem, governance, culture, and communication) and guiding them to leverage technology (NLP, journey orchestration, digital analytics, AI) and thrive through customer-led transformations. Advisory includes working directly with brands spanning multiple industries and geographies
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  • Telefónica
    Global Head Of Customer Experience
    Telefónica Dec 2019 - Dec 2020
    Madrid, Community Of Madrid, Spain
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  • Telefónica
    Digital Transformation Senior Manager
    Telefónica May 2017 - Dec 2019
    Madrid Area, Spain
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  • Repsol
    Customer Experience, Loyalty & Retention Lead
    Repsol Oct 2016 - May 2017
    Madrid Y Alrededores, España
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  • Capgemini Invent
    Strategy & Transformation Manager
    Capgemini Invent Aug 2014 - Oct 2016
    Madrid Area, Spain
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  • Capgemini Consulting
    Senior Strategy & Transformation Consultant
    Capgemini Consulting Feb 2011 - Aug 2014
    Madrid Area, Spain
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  • Greenwich Consulting
    Senior Strategy Consultant
    Greenwich Consulting Feb 2008 - Aug 2011
    Focus on Telecommunication, Media and Internet companies, emphasizing corporate strategy, including business model transformation, and new product design and launch.
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  • Everis
    Management Consultant
    Everis May 2006 - Feb 2008
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  • Bearingpoint
    Consultant
    Bearingpoint 2005 - 2006
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Igor Romero Skills

Strategy Business Strategy Management Consulting Telecommunications Customer Experience Strategic Consulting Competitive Analysis Customer Experience Transformation Corporate Strategy Formulation Customer Experience Design Strategic Planning Business Planning Business Transformation Start Ups Business Process Improvement Entrepreneurship Market Analysis Marketing Strategy Business Analysis Business Process Business Development Change Management Business Intelligence Portfolio Management Portfolio Optimization Service Design New Business Development Strategic Brand Positioning Consulting Management Project Management Team Management Team Leadership Analysis

Igor Romero Education Details

Frequently Asked Questions about Igor Romero

What company does Igor Romero work for?

Igor Romero works for Smt

What is Igor Romero's role at the current company?

Igor Romero's current role is Head of EMEA and Strategy Officer.

What is Igor Romero's email address?

Igor Romero's email address is ig****@****ail.com

What schools did Igor Romero attend?

Igor Romero attended Iese Business School, University Of Pennsylvania, Mit Sloan Executive Education, Mit Sloan Executive Education, China Europe International Business School (Ceibs), Universidad De Deusto.

What are some of Igor Romero's interests?

Igor Romero has interest in Social Services, Children, Education.

What skills is Igor Romero known for?

Igor Romero has skills like Strategy, Business Strategy, Management Consulting, Telecommunications, Customer Experience, Strategic Consulting, Competitive Analysis, Customer Experience Transformation, Corporate Strategy Formulation, Customer Experience Design, Strategic Planning, Business Planning.

Who are Igor Romero's colleagues?

Igor Romero's colleagues are Matheus Gouveia, Warley Souza, Rogerio Rosa, Caio Pupolin, Rafaela Marzano, Md Badol, Cynthia Batrz.

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