Igor Ruschenko Email & Phone Number

Kyiv, Kyiv City, Ukraine

• Effectively managed range of small and mid-sized FinTech projects by employing both traditional (such as rolling wave, fixed scope/fixed bid) and flexible Agile methodologies.Completed several big payment card.
• Defined and monitored consistent product vision, client business needs, goals, values, and expectations.
• Established clear communication guidelines for both dedicated and geographically dispersed teams, fostering strong relationships with multiple international stakeholders
• Prepared and maintained comprehensive project documentation, including project plans, schedules, status reports, and risk assessments.
• Conducted regular project status meetings with stakeholders to provide updates on project progress, address concerns, and ensure alignment with project objectives.
• Proactively recognized and addressed project risks and issues to maintain project progress.

• Assisted in defining and maintaining clear project objectives and requirements.
• Coordinated and facilitated effective communication among project team members, stakeholders, and external partners.
• Maintained organized project documentation, including schedules, task lists, and project status reports.
• Scheduled and conducted regular project meetings to update stakeholders on project progress and address any issues or concerns.
• Helped identify and assess project risks, and assisted in developing strategies to mitigate them.
• Fostered teamwork and collaboration among project team members and cross-functional teams.

• Responded to customer inquiries through various channels (phone, email, chat) in a timely and professional manner.
• Provided basic information, assistance, and troubleshooting for commonly encountered customer issues.
• Maintained a courteous and patient attitude while interacting with customers.
• Documented customer interactions and reported recurring issues to improve support processes.
• Followed established scripts and procedures to address customer concerns.
• Escalated urgent issues and critical incidents to the appropriate personnel.

Master'S Degree, Enterprise Economy

Master'S Degree, Information Technology