Operational Efficiency And Quality Director
CurrentDec 2021 - May 2022 Senior Project Manager— Supply planning and supply efficiency management:—— Launched and developed a product for supply shifts planning—— Responsible for order forecasting algorithms and supply for these orders—— Responsible for bringing people to shifts and the metric of their utilisation (efficiency)May 2022 - June 2023 Head of Express Delivery Efficiency Department— Leading a team of managers responsible for the development and change of operational and business processes, operational and financial products and tools that affect the efficiency of express delivery: supply chain management, courier salary rate management and motivation system development, dispatching of orders— Management and control of express delivery performance indicators: cost per order, orders per hour, delivery time— Launch of new projects in the express delivery segment: delivery from restaurants, delivery from pharmacies, assembly by the retailerJune 2023 - now Operational Efficiency Director— Leading a team of managers responsible for the development and change of operational and business processes, operational and financial products and tools: mass hiring and supply chain management, courier salary rate management and motivation system development, dispatching of orders, demand management by surge mechanics, etc.• Management and control of performance and quality indicators of operations: cost per order, orders per hour, cancel rate, delay rate, delivery time, integrity of collected orders• Development and implementation of plans together with the P&A and operational product teams• Creating and updating of operational processes• Launch of new projects and business lines