• Open and close the branch • Conduct team meetings/huddles• Assist in coaching and development of branch team• Staff scheduling • Supervisor overrides and account opening compliance review• P&L review• Help customers by discovering financial needs, helping with problem resolutions, and processing transactions when needed• Lead role in creating an outstanding customer experience by resolving customer service issues, opening new accounts, offering convenience services, and helping the Branch meet sales objectives contributing to the success of the firm• Provide topnotch customer service in face-to-face interactions with customers

• Contribute to store profitability by ensuring KPIs for the store. • Allocate resources and organize processes to drive efficiency and productivity in a variety of situations. • Create an appealing easy-to-shop environment for customers by coordinating team to consistently execute visual merchandising and housekeeping standards. • Supervise sales transactions to ensure quick and accurate processing while adhering to cash protection procedures. • Minimize loss by implementing monitoring and tracking all loss prevention activities. • Apply knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets. • Coach, motivate, and inspire individuals within area of responsibility to maximize and drive a performance culture. • Understand customer expectations and coach team to meet or exceed them at all times. • Actively supervise and coordinate team to ensure all customers receive the highest level of service.

• Act as a primary liaison between American Express and its valuable customers by enriching their experience with competitive and rewarding services and support while upholding the utmost in professional courtesy, tact, and sensitivity • This position has enabled me to increase my problem solving abilities as I experienced firsthand what it takes service my customer’s issues while selling them the benefits of American Express