Senior Customer Support Engineer
Current- Providing direct technical assistance (remotely) to our customers worldwide in installing, configuring and problem solving of Dialog system, that provides broadband Internet, TV and VoIP over satellite.- Providing workable and cost-effective solutions to support customer’s business operations.- Contributing to commercial roll-out projects such as installations, acceptance tests and training.- Participating in service interventions such as system upgrades, configuration changes and preventive maintenance visits abroad, and keep customer’s operational downtime to a minimum during interventions.- Defining scope, preparing and executing product demonstrations to achieve expected results.- Practicing good presentation skills when giving certified and/or product training to customers.- Successfully completing hardware and software upgrades, unit repairs and delivery projects within agreed time frame and/or according to contractual terms.
