Igor Sopcak Email & Phone Number

Stupava, SK

Vienna, Austria

• Running strategic and infrastructural Retail CRM Group projects.
• Supporting CRM projects in NWUs throughout all project phases.
• Setting up competence centers for the topics in focus.
• Facilitating best practice sharing in CRM area in RBI Group.
• Building an efficient x-functional and x-country interaction within the Group.
• Drive cooperation among key stakeholders in CRM, Customer experience and Digital dimensions.

Bratislava

• People management and cooperation with other retail and marketing departments in the bank. Responsible for data driven direct marketing using advance transaction analytics and BI approach including customers lifetime.
• Business operation: Responsible for effective process of direct campaign services for internal clients. Propagation and rollout of data driven campaigns to the sales network.
• Project Management: Serve as business gestor for projects related to direct marketing such as SAS CLO non PI; upgrade of the campaign system; integration of new direct mailing system; GDPR legislation inplementation.
• Change Management: Serve as Change management facilitator in:
• New process to handle legislative changes in the bank

Bratislava

• Coordinate efforts among business and IT departments in implementing new products, managing operations and ensuring business continuity. People management and cooperation with other departments in the company and the.
• Business operation: Responsible for process improvement and its efficiency. Serve as single point of contact after outsourcing operations processes and services to the bank
• Vendor management: Serve as coordinator and single point of contact for IT vendors - internal and external. Responsible for contract management and SLA evaluation
• Project Management: Serve as Euro project manager for TAM + DDS TB, coordinating all processes and business changes related to the migration from local currency to the euro in 2008.
• Change Management: Serve as Change management facilitator in: - Organization structure change on Marketing department - Project and rollout of the new payment system in the bank - Rollout of new sale strategy on branches
• Project Coordination/Participation: Participate in numerous Tatra Banka projects, including the development of new web pages for TAM (Asset Management company) + DDSTB (3rd pension pillar), the establishment of a call.

Determined customer requirements by conducting business requirements studies. Implemented customized systems at customer sites. Prepared and defined project plans and coordinated efforts among business and IT teams. Organized project status meetings and created regular reports to communicate progress to board members and project sponsors. Ensured delivery.

Developed structured database of all reported issues and established help desk coordination team to manage issues. Created build manager, establishing implementation methodology with environmental policy, local development deployment workflow and programming standards. Communicated with supplier with Chennai (India). Served as Globus developers team.

Compiled statistics for bank board, branches, controlling department and clients. Communicated with bank departments in coordinating client custody. System Design & Implementation: Successfully designed and implemented a new system for distinguishing clients (based on excel) that rated clients based on assets held in the bank.

Served as actuary, analyzing the financial consequences of risk and focusing mainly on live insurance, particularly policy reserves calculations.System Design & Implementation: Successfully designed and implemented a policy reserves calculation system (the ladder method) that established regular management of reserves.

Master’S Degree, Mathematics

Activities and Societies: Statistics and Probability, Insurance ad Financial mathematics

High School