• Engage with customers via live chat to provide technical assistance and support for Nextiva's suite of communication and collaboration solutions.• Diagnose and troubleshoot issues related to VoIP phone systems, unified communications platforms, business phone hardware, and associated software applications.• Proactively identify and address customer concerns, providing personalized assistance and guidance to enhance their experience with Nextiva products and services.• Document customer interactions, including issue details, resolutions, and follow-up actions, in the company's CRM system - Salesforce.• Maintain high levels of customer satisfaction and retention through effective communication, problem-solving skills, and professionalism.• Exceed performance metrics, including response time, resolution time, customer satisfaction ratings, and adherence to quality standards.

Manufacturing and sales of hand-crafted electric guitars in Ukraine. Country which is not the most famous for producing any kind of instruments which require amplification. In the middle of war.I started Valiant Guitars in 2020 and had variety of tasks, as expected.-Setup of the whole concept:Valiant Guitars was and is, but without me already, boutique shop, but not “boutique”, “exotic”, but boutique in terms of limited production, highest-possible-quality components and attention to details when it comes to QA and overall construction. Features/component which are rarely present in competition, due to price or necessity. Is it necessary to do truss-rod wheel in the 22nd fret, no, but it’s cool and notch is gone, like in other brands.-Business structure, which includes:Payment system setupWebsite setupSocial media setupSales setupReverb setup-MarketingYouTube promotionsFacebook promotionsReverb-Communication, it is my area, that’s where I shine:YouTubersEventsCustomersMy achievement is building up a world-wide company, from Ukraine, in a very niche market, YT which is currently selling 120-150 instruments annually.

I was responsible for putting 10s Guitars on the map as respectable and affordable guitar manufacturers coming from “overseas”, however at that point I lived in China, so had to adopt the “overseas” term, while being partially “local”, due to market quirk, which is, something has to come in US, before gain popularity at home market.My responsibilities were quite vague due to particular state of market and me the only one being bilingual: English and a bit of Chinese:-First and foremost it was YouTubeAt that time Chinese manufacturers were shy and afraid to reach YouTubers and arrange promotions, I had language and enthusiasm, so, why not.-Limited Editions, it was quite a thing, which I took with me to the later positionsAt that time we did Agufish Limited Edition, Darrell Braun, Chords of Orion, Fluff ideas gave us a good concept, LP-style body with 24 frets, nothing special or complicated, but, gained there as well.My major input to the budget was the Silverburst with uncovered bridge pickup before Gibson release, as soon as Tool dropped their album I pushed the idea and we managed to sell quite a few of those. Being relatively affordable and nitro finished with Aged Silverburst, it was a hot cake, while being straight and legal.