Igor Tosta Email & Phone Number

Niagara Falls, On, Ca

Drive Product Development - from conception to launch (end to end);Develop, monitor, update, improve and communicate the Product Roadmap to stakeholders;Lead and collaborate discovery processes, developing a deep understanding of customers by conducting research, data analysis, customer interviews, and usability testing;Continuously refine and prioritize the discovery backlog and team backlog;Communicate and collaborate with leaders from multi-disciplines and across… Show more Drive Product Development - from conception to launch (end to end);Develop, monitor, update, improve and communicate the Product Roadmap to stakeholders;Lead and collaborate discovery processes, developing a deep understanding of customers by conducting research, data analysis, customer interviews, and usability testing;Continuously refine and prioritize the discovery backlog and team backlog;Communicate and collaborate with leaders from multi-disciplines and across multi-product lines;Leader of two distinct squads, one of which was designed to create a new checkout process on the company's main website; and the other for the development of a new product focused on the medical community outside Brazil;Responsible for implementing the Product-Led Growth strategy through the construction of acquisition models via free trial and freemium. Show less

Structuring of the CX, CS and Back Office areas.Construction of support processes, portfolio management for B2B and B2C clients, management of Churn, Upsell and Default metrics.Creation of Health Score and NPS structure.Construction of the complete Customer Journey: onboarding, ongoing and offboarding.Responsible for the growth of the team by approximately 150% of the employees’ number.Leadership of 3 different teams, being responsible for the career management and… Show more Structuring of the CX, CS and Back Office areas.Construction of support processes, portfolio management for B2B and B2C clients, management of Churn, Upsell and Default metrics.Creation of Health Score and NPS structure.Construction of the complete Customer Journey: onboarding, ongoing and offboarding.Responsible for the growth of the team by approximately 150% of the employees’ number.Leadership of 3 different teams, being responsible for the career management and development of 5 employees.Bottom Up and OKR strategic plan definition for areas.Management of business, commercial and technology/product stakeholders, to build processes and structuring projects in the areas. Show less

Salvador, Bahia, Brasil

Management of the Customer Experience and Customer Success team. Monitoring and internal development of employees. Implementation of Continuous Improvement projects based on new internal metrics for customer service and experience. Gradual expansion of the team's scope of work as they advance in seniority.Chapter Lead of all the Company's CX employees, developing projects with a strong impact on the business.

Salvador, Bahia, Brasil

Development and implementation of new products, acting as Product Owner of each product being created. Use of agile methodologies, writing user stories, creating a roadmap and backlog prioritization. Be the bridge between business, design and technology teams.Strategic market placement and positioning, expanding the Company's Marketing Share and leveraging future profit forecasts. Management of the commercial team, performance analysts and designer. Maintenance of interactions with internal… Show more Development and implementation of new products, acting as Product Owner of each product being created. Use of agile methodologies, writing user stories, creating a roadmap and backlog prioritization. Be the bridge between business, design and technology teams.Strategic market placement and positioning, expanding the Company's Marketing Share and leveraging future profit forecasts. Management of the commercial team, performance analysts and designer. Maintenance of interactions with internal stakeholders for the development of new projects. Show less

Salvador, Bahia, Brasil

Expansion and consolidation of Sanar in six countries - Russia, Argentina, Paraguay, Peru, Bolivia and Ecuador - in addition to Brazil, based on the ambassador program. Recruitment and selection of new members in Spanish, English and Portuguese. Management and development of approximately 256 people distributed in the mentioned countries. Promotion and exponential leverage of sales curves from team engagement.Performance management of social media purchases from Facebook Business and… Show more Expansion and consolidation of Sanar in six countries - Russia, Argentina, Paraguay, Peru, Bolivia and Ecuador - in addition to Brazil, based on the ambassador program. Recruitment and selection of new members in Spanish, English and Portuguese. Management and development of approximately 256 people distributed in the mentioned countries. Promotion and exponential leverage of sales curves from team engagement.Performance management of social media purchases from Facebook Business and Google Ads. Creating campaigns at all stages of the sales funnel. Show less

Camaçari E Região, Brasil

Monitoring and promoting improvements in indicators and KPI's of the brewing production process in the areas of Brewery and Cellars. Development of a productivity improvement project based on the pillar of Autonomous Maintenance. Guide the visitors and external partners to the Brewery. Leadership of the Ambassadors team, responsible for the contact between the focus universities and the Brewery.

Postgraduate Course, It, 10

Product Managemente postgraduate curse

Bachelor, Chemical Engineering