Igor Van Riel Email & Phone Number

Cork, County Cork, Ireland

County Cork, Ireland

Killarney Plaza Hotel & Spa, Co. Kerry

• The Killarney Plaza Hotel is a 4-star deluxe hotel in Killarney town centre. There are 198 bedrooms and 118 staff members. There are 6 food and beverage outlets a Spa and Leisure Centre within the hotel.
• Responsibility for all aspects of the day to day staff management of the hotel to include; overseeing and managing all departments and working closely with Heads of Departments on a daily basis
• Ensuring the highest level of guest satisfaction and maintaining service standards
• Provide leadership and strategic planning to all departments within the hotel
• Assuming responsibility for the weekly and annual Profit & Loss Account to include detailed gross profit analysis and payroll movement across all departments
• All aspects of staff management to include recruitment, mentoring, and disciplinary Management and development of the team to ensure career progression and development

Steigenberger Kurhaus Hotel, The Hague Area, Netherlands

• Grand Hotel Amrâth Kurhaus, www.amarathkurhaus.com (formerly Steigenberger Kurhaus Hotel)This is a luxurious 5-star hotel with 265 rooms, including 8 suites.
• Responsible for the daily running of 19 banqueting areas, with a total capacity across all areas being 3,500
• Managing multiple large events which ran simultaneously
• Managing supervisors and large numbers of external agency staff
• Responsibility for full financial results within the banqueting and conference department
• High level of guest demands to include Ambassadors, Royals, Diplomats and CEO’s

Killarney Towers Hotel, CO Kerry

• This is a 4-star hotel in Killarney town centre. There are 182 bedrooms. There are 6 F&B outlets within the hotel and a full leisure centre.Operations Manager (July 2009 to July 2012)Duty Manager (June 2008 to July 2009)
• Working in conjunction with the General Manager to ensure on daily basis that the entire hotel and all departments are run up to standards including F&B, Front Desk & Guest Relation, Human Resources, rooms and facilities
• Leading and guiding the management team and working together with the Human Resource department to build efficient and guest friendly team members, ensuring all associates satisfaction.
• Overseeing the cash handling and assisting the General Manager with the budget, maintaining payroll costs and maximising the financial performance of all operational departments.
• Experienced in dealing with guest complaints, ensuring guest’s satisfaction and customer care.
• Implementing promotions for the food & beverage department and outlying the marketing plan for the bars.

Jordan, Dead Sea, Dubai, UAE

• March 2008 – June 2008Marriott International - JW Marriott Dubai, United Arab Emirates.This is a 4-star hotel with 351 rooms and 10 F&B outletsTask force, Assistant Restaurant Manager
• Fully responsible for the daily operation for Champions Sports Bar, leading the team members while ensuring the highest standards of service is being followed.
• Guiding the Supervisor in preparing for special events, including decoration of the outlet, promotion of beverages and promoting the bar activities internally and externally.April 2006 - March 2008Marriott.
• Fully responsible for the daily operation of different outlets, leading and training up to 40 staff members.
• Ensuring the highest level of service is being provided to all guests.
• Following Brand Standard audit guidelines and ensuring all staff do so.

Baltimore, Maryland Area, USA

• This is a 4-star with 751 bedrooms and 3 F&B outletsF&B Supervisor
• Running the day-to-day operations in the restaurant, room service and bar.
• Directing up to 15 staff members and ensuring guest satisfaction.
• Conducting 15-minutes trainings in all outlets. The first year was an internship on a J1 visa which I extended for six more months.

Tilburg, The Netherlands

Catering agency.

Tilburg, The Netherlands

Mbo, Hospitality Management

Education record