Igor Vuchikj Email & Phone Number

Sliema, Malta

• Performing customer due diligence checks, like adverse research, in-dept investigations and information analysis;• Identifying AML risks and customer affordability checks; • Completing due diligence reports to a high standard by concisely outlining located relevant and known information;• Navigating through public databases and internet systems to identify and verify due diligence information; • Investigating, reviewing and summarising customer documentation relating to the source of funds and proof of wealth;• Promptly identifying and escalating high-risk accounts;• Completing customer interactions in English regarding the source of funds and safer gambling.

Malta

• Responsible for reviewing, authenticating and verifying players’ documents as part of the KYC compliance process within the Customer Service Department• Assisting the Fraud Department with fraud checks and processes, as well as identifying and escalating suspicions and risks related to Third-party and Responsible Gaming operations using SalesForce platform• Buddy trainer: Support and navigate new agents, by helping them understand customer queries and how to look for necessary information by using all available and necessary tools• Active and proactive involvement with suggestions and reporting issues upon the release of a brand-new internally developed onboarding Customer back-office Document Portal "YODA"• Active participation with suggestions regarding addition of new templates and streamlining the use of internal Confluence processes and procedures• Ensuring that all company policies/regulations are always compiled• Support to the Customer Service Department• Other duties as assigned

St Julian'S

• Assisting the Company in the fulfilment of the AML requirements set forth by the relevant regulatoryauthorities across different jurisdictions• Performing risk assessment and KYC of existing and new players• Conduct tracking, identifying and reporting players' suspicious gaming activity and behaviors to theinternal MLRO representative• Helping obtaining information on players’ Source of Wealth and expected Source of Funds• Extensive and detailed daily report drafting by using an "NEON Casino Management" softwareIntegral knowledge of the casino's slot machines, gambling products and internal rules and procedures• Handling potential payment disputes and carrying out high value manual (hand) payouts and Jackpots• Executing “end-of-day” on TCM cash machines, Sports betting terminals and stacker clearance procedures• Mentoring and supervising peers• Other duties and ad hoc requests as required by the business

Macedonia

• Communication and correspondence with Central Depot • Verification and management of arriving items and preparation for delivery• Knowledge of customs legislation and procedures• Planning delivery routes ruining an electronic manifest for scanned, arrived and sent shipments using a Motorola MC65 portable terminal• Vehicle examination prior to delivery• Safe handling of heavy loads

Bachelor Of Laws - Llb, International Law And Legal Studies, B (2.82)

Activities and Societies: Member of the UACS cooperation and research team and a basketball player for the UACS basketball team.

High School Diploma, Mathematics And Computer Science

learned in high school

Finished Primary School

learned in primary school