- Jira/Zoho tickets management;- software installation and configuration, searching for bugs, and reporting to the R&D team;- provide technical assistance to B2C and B2B clients;- respond to customer inquiries, troubleshoot issues, and offer solutions promptly;- create and update documentation such as FAQs, troubleshooting guides, and knowledge base articles;- participate in quality assurance processes to ensure the reliability and functionality of software;- collaborate… Show more - Jira/Zoho tickets management;- software installation and configuration, searching for bugs, and reporting to the R&D team;- provide technical assistance to B2C and B2B clients;- respond to customer inquiries, troubleshoot issues, and offer solutions promptly;- create and update documentation such as FAQs, troubleshooting guides, and knowledge base articles;- participate in quality assurance processes to ensure the reliability and functionality of software;- collaborate with the R&D team to report and resolve technical issues identified by clients;- network troubleshooting (TCP/IP). Show less

- web scraping (PHP, cURL, phpQuery);- writing macros to automate the workflow;- participation in the development of sites (HTML5, CSS3, JavaScript, PHP, cURL/phpQuery, MySQL);- hosting administration;- posting and editing content on websites; copywriting (WordPress, OpenCart, and others);- integration CRM with social networking services;- creating promotional banners (Adobe/Figma);- estimating projects, planning, and coordinating activities;- reporting and… Show more - web scraping (PHP, cURL, phpQuery);- writing macros to automate the workflow;- participation in the development of sites (HTML5, CSS3, JavaScript, PHP, cURL/phpQuery, MySQL);- hosting administration;- posting and editing content on websites; copywriting (WordPress, OpenCart, and others);- integration CRM with social networking services;- creating promotional banners (Adobe/Figma);- estimating projects, planning, and coordinating activities;- reporting and documenting technical issues during the development of websites. Show less

- troubleshooting, analyzing, and resolving computer problems related to both hardware and software;- providing first-level technical support to end-users for hardware, software, and network issues;assisting in troubleshooting and resolving user problems and inquiries;- collaborating with the system administrator in managing hardware inventory;- supporting backup processes and verifying the integrity of backup files;- installing and configuring operating systems… Show more - troubleshooting, analyzing, and resolving computer problems related to both hardware and software;- providing first-level technical support to end-users for hardware, software, and network issues;assisting in troubleshooting and resolving user problems and inquiries;- collaborating with the system administrator in managing hardware inventory;- supporting backup processes and verifying the integrity of backup files;- installing and configuring operating systems (Windows, Linux), applications, and other required software products. Show less