Igor Albuquerque Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brazil

As a technology and product consultant, I worked to advise clients on technology and product-related issues, offering specialized consultancy and customized solutions. With a strong understanding of industry trends and solutions, I identify business opportunities and offer strategic guidance to improve client efficiency and productivity.In collaboration with sales and product teams, I develop value propositions and presentations for clients, working collaboratively with both internal teams and external clients. Additionally, I monitor market and technology trends to inform client strategy and ensure solutions are up-to-date, exercising communication and presentation skills to explain complex solutions clearly and concisely.I am also responsible for overseeing the implementation of technological solutions and ensuring they meet client requirements and expectations. I have experience in agile methodologies and the ability to manage complex technology projects, as well as possessing strong analytical capabilities and the ability to make informed, data-driven decisions.As a local support point, I led the successful implementation of the Elo card brand for clients in the Brazilian market. My goal is to ensure the company's system is fully adapted to local needs, allowing for a greater number of clients to adopt this solution.

São Paulo, Brazil

My responsibility was to drive sales of specific products in the company's action plan throughout Latin America. To achieve the company's business objectives, I worked collaboratively with other sales, technical, and commercial professionals (internal and external), demonstrating problem-solving skills and broad technical knowledge that allowed me to provide excellent customer service. I was always willing to help and seek the best solution for customers, ensuring their satisfaction and loyalty.I also have experience in Agile methodology product implementation and management, translating strategies into tactical actions, measuring and evaluating results in short development cycles. I have the ability to work with business areas in demand prioritization and creating a tactical roadmap. I am proficient in backlog management and delivery validation, with the ability to deliver value in production to end-users in short cycles. I have developed a communication plan with customers, activation campaigns, and monitoring product indicators for better performance, as well as building end-to-end user journeys with a focus on Customer User Experience. I also provide training to commercial areas and support in problem and incident management, maintaining strong interaction with internal areas such as finance, sales, planning, back-office, risk, marketing, projects, system development, and support.My main project was the development, creation, and delivery of a product for the Brazilian market, which over the years has been added to the company's main tool and is now used by customers globally. This demonstrates my ability to lead complex projects, work collaboratively, think strategically, and deliver results that have a positive impact on the business.

Sao Paulo

- Development of scripts for Sabre customers and market, coordination of tests and implementations, management and development of products (Business Analytic);- Customer consultation for using Sabre APIs and REST/JSON APIs;- Consultancy in the Brazilian market and Latin America;- Technical Consultant for Latin America;- Project manager;- Responsible for gathering customer needs and developing internal solutions to integrate with their main system;- Implementation of process automation tools;- Experience in collecting essential and specific data from the market and customers. Focusing on its business areas and aiming at the tropicalization of products developed outside Brazil, with the aim of automating the largest number of processes.

Sao Paulo

I was responsible for managing the GDS (Global Distribution System) reservation systems, including Sabre, Amadeus, and Travelport, ensuring efficiency in internal processes with operational, quality, and IT areas. My focus was to minimize revenue losses and increase system utilization rates to boost revenue.Additionally, I led and coordinated acquisition projects of companies such as American Express Business Travel, aiming to reduce redundancies in processes and systems. I also coordinated internal projects with partners to implement new products and procedures, seeking to improve the use of tools by operators. To achieve this, I created and monitored the use of developed scripts and monitored the use of paid support and maintenance services to reduce overall costs, including debit notes. Through the creation and application of best practices and development of new workflow processes using proprietary systems, I achieved final gains.Another responsibility was leading a third-party development team for the implementation of internal systems, managing, analyzing, and implementing integration projects of internal systems, defining processes through ERP (AX Dynamics) and GDS. I utilized agile methodologies for this team and was responsible for collecting market information, working in Quality Assurance, Business Analytics, and data metrics.I was also responsible for the development and coordination of proprietary tools based on .Net and WebServices, as well as the analysis of databases for departmental decision control using PHP and MySQL.

Sao Paulo

During my internship in the technical support area, I worked on the Hardware Desk providing services such as printer configuration, installation, and configuration of systems developed by the company. Additionally, I also provided operational and administrative support to the Customer Relationship and Sales areas, assisting in contract administration and ROI generation. I also participated in meetings and local visits with executives to provide commercial support.Achievements:I developed and analyzed an incentive program called MyClub, which rewarded customers and increased the usage volume of the company's systems by 20% during my internship.Skills developed:Customer serviceTechnical supportContract administrationDevelopment and analysis of incentive programsCommercial support

Graduação, Computer And Information Sciences And Support Services

Ensino Médio Tecnico, Information Technology