Igor Andre Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

- Delivered over 1000 virtual and in-person training workshops. Crafted comprehensive training materials and success programs that significantly enhanced user engagement and satisfaction. Notably, these efforts resulted in a robust support infrastructure utilizing Intercom and HubSpot, facilitating the handling of over 2000 support requests annually while maintaining an exceptional 95% SAT score.- Subject-Matter-Expert for regulatory compliance. Responsible for documenting and understanding regulations in various states and maintaining Trym's regulations rule engine that allows us to seamlessly launch into new states. I help our customers operate within regulations as they were intended, I advise and coadch them on how to resolve any misunderstandings with their state and city inspectors.- Instrumental in scaling operations from 60 to over 220 accounts, generating $2M in Annual Recurring Revenue. As the Subject Matter Expert for Trym product and regulatory compliance, provided invaluable technical and strategic support throughout the sales cycle, earning acclaim from 65% of PMF survey respondents who credited the Customer Success team as a pivotal factor in their success with Trym.- Demonstrated strong leadership by expanding the team through strategic hiring and training initiatives, including the recruitment of a Customer Support Manager and an Account Manager. Fostered cross-functional collaboration with product, sales, and marketing teams, ensuring alignment of customer success initiatives with overarching company objectives to drive sustained growth and client satisfaction.

Los Angeles, California, United States

- Implemented a straightforward process change during the implementation phase, resulting in the complete elimination of a 10% customer churn rate that was happening during the implementation phase, showcasing a commitment to enhancing customer retention and satisfaction.- Conducted comprehensive training sessions for over 100 new clients, employing both virtual and in-person formats across Southern California. This hands-on approach ensured clients were equipped with the knowledge and tools needed to effectively utilize Trellis solutions, fostering confidence and trust in the platform.- Demonstrated expertise as the go-to state compliance system and regulatory compliance subject-matter-expert for Trellis and its clients within just 6 months. Managed the seamless upload and modification of hundreds of thousands of database objects in the State compliance system using CSV files, contributing to the system's integrity and reinforcing Trellis' commitment to regulatory standards and customer satisfaction.

Greater Los Angeles Area

- Configured over 100 new customer accounts, ensuring smooth integration and functionality tailored to individual client requirements.- Managed numerous support inquiries through phone and email channels, providing prompt and effective resolutions to customer issues. Additionally, acquired proficiency in deploying and supporting Twilio configurations for SMS and phone calls integrated into RingDNA, expanding technical skill sets and improving service delivery.- Leveraging my extensive Apple knowledge, I provided essential support to the System Administrator by cataloging, imaging, and meticulously maintaining a comprehensive inventory of all hardware allocated to personnel. Overseeing the upkeep of more than 100 laptops and associated peripherals, I ensured regular updates and maintenance, contributing to seamless operational workflows. Additionally, I assumed the role of the de facto on-site IT Support, addressing various technical needs and enhancing overall efficiency within the company.

London, United Kingdom

London, United Kingdom

The Customer Success Team is responsible for the overall business and executive relationship with LifeWorks’ customers. The Customer Success Manager (CMS) strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness through the LifeWorks solution. The CSM quarterbacks the strategic planning, managing, and measuring of the ongoing success of our customer base via business reviews, product roadmap presentations, customer community events, and overall advocacy on behalf of the client. The Customer Success Manager is outcome-focused and driven to help define and achieve client success.

London, United Kingdom

The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple - how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, and closing the books. IS&T does it all.The IS&T HelpLine provides technical support to Apple’s employees, contractors, and vendors throughout the world, 24 hours a day, 365 days a year. We support Apple’s products and services from hardware to software. We also support Apple’s world-class information technology infrastructure from the data and voice networks to each user’s Mac or iOS device... and everything in between.

London, United Kingdom

Sales, Technical Support across all Apple Products, Deep Understanding of Apple Technology and Ecosystem, hardware and Software Repairs, Staff Training, Leadership, Systems Support, Conflict Management, Customer Service. Genius:As a friendly face behind the Genius Bar, you’ll be able to take the thorniest questions and answer them in plain old English. Troubleshoot hardware and software. Provide basic customer training. And perform timely repairs. All of which make for some very happy customers. Last but not least, you’ll serve as a resident expert and coach for your sales assistant colleagues. Expert:Experts have shown a passion for customer service and sales andare able to find the best solutions for their customers and successfully positionApple's in-store services to all types of customers. In-store they are seen as go topeople for product knowledge and coaching their peers and set them up for success.