Igor Castelo Branco Email & Phone Number

Italy

Supervision of the other crewmembers assigned to the Crew Office (Immigration Purser / Crew Purser); Management of all financial matters related to Crewmembers and relevant registrations; Responsible for communicating to shoreside Human Resources claims concerning salaries, deduction, allotments, refunds on behalf of crew members and providing relevant.

Assists in the clearance of the ship regarding all crew documentation; management of all matters related to crew members such as: organizing and supervising embarkation and disembarkation operations; control of documents (passports, seaman's book, visas, ok to board and flight itineraries); updates systems and safe-keeps all crew members documents, both.

Management of all passenger identification data with relevant authorities, port agents and shore side offices to ensure efficient and effective ship’s clearance; visa and passport control, verifying all non-EU documents, with special attention to those nationalities requiring visas; co-ordination with the port agent regarding all requests during the port.

Assisting guests providing accurate and timely information about all the onboard services and departmental procedures, handling complaints and requests in order to work to resolve them promptly and deliver an effective, courteous and professional service always providing satisfactory solutions. Besides the desk job, acting as phone operator at back-office.

Preparing reports for the Hotel Director by cruise and monthly regarding the cruise overall situation inserting data from all departments, translating feedbacks from guests (e-comment forms), back up of cruise information and guests data, preparing lists and invitation for meetings, cocktails and onboard events, internal communication to all head of.

Recife, Pernambuco, Brazil

Training groups that would carry out quantity and quality researches, giving explanation about thearea / event in subject and supervising the groups during the development of the same researches.

Recife, Pernambuco, Brazil

Carrying out quantity and quality researches for the government in order to collect outbound andinbound tourism data and identify the profile of the tourist type and their perceptions about thecity.

Araruama, Rio De Janeiro, Brazil

Customer Service; Reservations (phone / email); Finance management (accounts payable,budgets); Disclosure (developing marketing plans); Manage and supervise the fulfillment of guests'requests; Coordination of services and general maintenance of the property; Inventory control;Archive records and documents; Electronic Invoice issue; Sales and attracting new.

Recife, Pernambuco, Brazil

Providing assistance and guidance to tourists at Central Tourist Information of AeroportoInternacional dos Guararapes (REC - International Aiport), in personal contact and via phone informing about tourist attractions of the city, as well as cultural program planned and other information that cancontribute to their well-being during their stay.

Master Of Business Administration - Mba, Human Resources And People Management

Associate'S Degree, Gestão De Turismo / Tourism Management

Activities and Societies: Hospitality Specialist (at the end of the I and II modules o the course)Agency Specialist (at the end of the III.