Owner of Yango Delivery products in Middle East region

Owner of Logistic Products in Yandex Delivery

- Owner of B2B products (restaurants) vision, development of product strategy, managing roadmaps;- Built and structured Product direction (FROM 1 product manager, 2 teams TO 6 product managers, 6 product teams: 30 dev+QA, 2 Business-analysts; 2 Product Designers);- Established transparent processes Product&Business: regular DEMO, GIST-priotizations, Project Scorings, Product&Business Syncs.ACHIEVEMENTS:i. Partners Experience- SellerCenter development: menu editor; rating&reviews; helpcenter; analytics;- Onboarding speed-up x5: moving from contracts to e-contracts, automatization of store creationii. Partners Automatization- Integration with top-QSR partners (McDonalds, KFC, BurgerKing) – full automatization, mass expansion of business;- Launch of DC-logist scheme (new source of orders – partner site).iii. Decrease of marketing costs- Full redesign of Offers section in client apps;- New promo mechanics launch: 1+1, discount from amount, combo, promos in integrationsiv. Support efficiency- Decreased AVG Solution time x2 times via internal tools modernization: auto-blockings based on options, photo-tool: auto-uploads; moderation of discounts/menu/schedules inside product; test orders tool;- Decreased Support Requests x3 times via Partners Help Сenter Launch: Wikipedia, ticket-system; request form.v. Research&Development- Customer research (qualitive – >70 interviews, mystery shoppers; quantitive – regular surveys);- Product analytics (covered all products with full analytical view);- Established process Design Thinking, Empathise->Define-> Ideate->Prototype->Review->Test and Learn – conducted over 40 UX-interviews.

RESPONSIBILITIES:- Owner of products (SellerCenter; eProduction and Payment system): backlog management; product strategy; roadmap management- Working with 100+ internal dev team on complex cross-functional projects and with Berlin-located subcontractors (remote IT team).ACHIEVEMENTS:- Launch of a strategic project – Premium Packaging for business segment development– XX% increase in AOV;- Flexible discounts solution based on payment method and other conditions – x2 raise in Online Payments; - Full localization of SellerCenter for Lamoda partners (helped to launch more than 1,5К stores).

Tech PR & Marketing Communications Agency. Personal client - Western Digital Corp.