Igor Sales is a Billing Process Analyst at DHL Supply Chain. They is proficient in German, Spanish and English. Colleagues describe them as "I met Igor when he was selected to be part of the national team of AIESEC in Albania. The reality of this experience was different from expected at many levels. This term was not easy. We faced so many troubles, both internal and external. But we were a team and Igor were here to help us through it. His commitment, engagement, dedication and responsibility were evident through this year. From adversity comes growth and I have seen Igor grow in many aspects.: team management, time management, strategical thinking, solution orientation, negotiation, problem solving and so many more skills in which he improved during this year. Most of all I admire his commitment and hard-work. He can be an asset in your team, a motivator and a executioner. He will put the effort, do the job and strive for excellence in everything you ask of him. That is why I endorse him for any future opportunities he may apply to."
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Billing Process AnalystDhl Supply ChainBonn, Nrw, De -
Billing Data & Process AnalystDhl Supply Chain Jan 2024 - PresentBonn, North Rhine-Westphalia, Germany -
Data AnalystDhl Express Dec 2022 - Jan 2024Bonn, North Rhine-Westphalia, GermanySupporting the Regional IT Service Management team, responsible for data management and processes improvement initiatives, as well as support with stakeholders management.Main Highlights:Implementation of digitalisation initiatives and processes automation such as support chatbots, workflows and RPA;Reports creation in Excel and PowerBI, using SQL and Power Query to support on data wrangling actions;Usage of multiple programs within the Microsoft 365 ecosystem to structure data sources, uphold compliance standards and establish an accessible archive for future reference;Collaboration with stakeholders in multiple levels of seniority, including Global Teams and Country Managers, to enhance IT Security processes -
Account ManagerAdp Aug 2021 - Nov 2022Budapest, HungaryProvided HR solutions, with focus on end-to-end global payroll processes to more than 20 clients in 15 different countries across the EMEA and Asia Pacific regions.Main Achievements:Contributed to a 15% reduction in payroll processing costs through the implementation of risk assessment and priority matrices.Developed and delivered training materials and facilitated training sessions for clients and final users. -
Program ManagerAiesec Aug 2020 - Jul 2021Budapest, HungaryAs head of one the country products, led a team of 5 local experts to improve operational processes, customer satisfaction, and creation of innovative segments.Main Achievements:- Led a team of 5 local experts in enhancing operations, customer satisfaction, and innovation;- Achieved a 70% implementation of SOPs, resulting in elevated stakeholder engagement and automated the CRM for a 30% time savings;- Launched 2 virtual projects, increasing stakeholder engagement by 10%, while cookbooks and trainings improved user performance and cut admin time by 30% through CRM automation. -
Hr And Organizational Development ManagerAiesec Jun 2019 - Jul 2020Tirana, AlbaniaFinal responsible for Human Resources and Org. Development in a national level. Main focuses were operational expansion, HR processes and systems implementation and training for performance boost.Main Achievements:- Elevated employee engagement by 10% through national and local Talent Management systems and tools.- Fostered data-driven decision-making, establishing a culture of improved performance and learning; - Successful establishment of two new local AIESEC branches in the country; -
VolunteerAiesec Jan 2017 - May 2019 -
Accounting InternPrefeitura De Parnaíba Jun 2015 - Dec 2016Parnaíba, Piauí, Brazil
Igor Sales Education Details
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Accounting
Frequently Asked Questions about Igor Sales
What company does Igor Sales work for?
Igor Sales works for Dhl Supply Chain
What is Igor Sales's role at the current company?
Igor Sales's current role is Billing Process Analyst.
What schools did Igor Sales attend?
Igor Sales attended Universidade Federal Do Piauí.
Who are Igor Sales's colleagues?
Igor Sales's colleagues are Lisa Cole, Thành Phạm Tất, Tiffany Chen, Winne Garcez, Lukas Dörfel, Jeffrey (Jeff) Conklin, Shishir Lath.
Not the Igor Sales you were looking for?
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Igor Sales
Sales Specialist / E-Commerce / B2B / B2C / Marketplace / Omnichannel / MarketingSão Paulo, Sp -
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Igor Sales
São Gonçalo, Rj -
Igor Sales
Ottawa, On
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