Igor Tavares Email & Phone Number

Rio De Janeiro, Brasil

Gerenciamento de projetos dos clientes Accenture.Levantamento de requisitos de tecnologia de conectividade de rede dados e telefonia. Garantir que todas as documentações de tecnologias estejam atualizadas e disponivel. Avaliação de riscos dos projetos.Acompanhamento de custos de conectividade e tecnologia.Interface entre a área de negócio e TI;Assistência para novas demandas dos clientes/projetos;Interface com os provedores de serviço.

Rio De Janeiro E Região, Brasil

Act as a liaison between customers, other internal IT organizations and external IT suppliers.Act as a focal point between the ETS support team in Abu-Dhabi and the Mubadala office in Rio de Janeiro. Handle escalations of support ticket issues for Mubadala employees and third parties, as requested and authorized by the customer. Recommend and implement new standards, policies and documentation for end user devices and IT processes. Testing and support activities for IT Assets. Desktop… Show more Act as a liaison between customers, other internal IT organizations and external IT suppliers.Act as a focal point between the ETS support team in Abu-Dhabi and the Mubadala office in Rio de Janeiro. Handle escalations of support ticket issues for Mubadala employees and third parties, as requested and authorized by the customer. Recommend and implement new standards, policies and documentation for end user devices and IT processes. Testing and support activities for IT Assets. Desktop services (Laptop Build / VDI Management, Patching). Computer Services for End User (Helpdesk, Asset Management and Local Support). Help automate the IT support infrastructure according to Abu-Dhabi's IT best practices. Support and training of employees on various desktop systems.File server management. Support and troubleshooting with leading IT service providers (data, voice, support contract, supplies, etc.). Show less

Rio De Janeiro E Região, Brasil

Projetos: Transpetro, Petrobrás BR, Survitec, BNDES Gerenciamento e monitoramento da rede corporativa, manutenção de todo o equipamento de infraestrutura, Switches, Roteadores (Cisco), Path panels, Racks, CFTV. Administração de servidores executando Windows Server 2012 R2, Domínio local, AD, realização de BKP dos servidores, responsável pela infraestrutura do escritório, cliente BNDES e Transpetro. Administração de ambientes críticos, em service desk de aproximadamente 30 técnicos… Show more Projetos: Transpetro, Petrobrás BR, Survitec, BNDES Gerenciamento e monitoramento da rede corporativa, manutenção de todo o equipamento de infraestrutura, Switches, Roteadores (Cisco), Path panels, Racks, CFTV. Administração de servidores executando Windows Server 2012 R2, Domínio local, AD, realização de BKP dos servidores, responsável pela infraestrutura do escritório, cliente BNDES e Transpetro. Administração de ambientes críticos, em service desk de aproximadamente 30 técnicos. Ativação de pontos de rede, configuração básica de telefones VOIP, gerenciamento básico de roteadores e Switches Cisco via CLI. Virtualização utilizando VMWARE e Hyper-V, Implantação de domínio em Server 2012 R2. Apoio ao Time de NOC, seguindo escopo de atendimento elaborados pelos clientes. Show less

Rio De Janeiro E Região, Brasil

Projeto BNDESCriação de Procedimento para a base de conhecimento do banco, alterações de procedimentos, quadro de avisos, Elaboração de planilhas, manuais e roteiros. Auditoria auditiva de atendimentos realizados pelo Service Desk, acompanhamento de tela e ligações realizadas pelo Nível 1, realização de pesquisa de satisfação realizada no cliente, auditoria dos chamados pontuado no gerenciador de incidente BMC Remedy, tratamento de complience dos chamados, tratamento de back log.

Rio De Janeiro E Região, Brasil

Customer Bradesco Seguros - Supervision of the technical area, elaboration of control worksheets, inventory, Active Directory administration, firewall operation, monitoring of stock control, monitoring and quotation in the purchase of equipment and products for the technology sector, server management (Networking, maintenance), support to the branch service desk, support to the telecommunication sector (Branch and structured network), third level management (Remote, local).

Rio De Janeiro E Região, Brasil

Support for TIM Brasil and Intelig (Management and Presidency), maintenance on computers, printers and BlackBerry's, IPAd, support of everyday applications, and internal use of TIM (SAP, Clarify, BSCS-KV, SAS, of VPN CheckPoint. Wired and Wi-Fi networks, Corporate Token Security Projects (Secure e-mail and Microsoft SMS), Control the service queue by ARSystem BMC Remedy IT Service Management Suite, remote access support using tools such as VNC, NetMeeting , SCCM, Outlook user support… Show more Support for TIM Brasil and Intelig (Management and Presidency), maintenance on computers, printers and BlackBerry's, IPAd, support of everyday applications, and internal use of TIM (SAP, Clarify, BSCS-KV, SAS, of VPN CheckPoint. Wired and Wi-Fi networks, Corporate Token Security Projects (Secure e-mail and Microsoft SMS), Control the service queue by ARSystem BMC Remedy IT Service Management Suite, remote access support using tools such as VNC, NetMeeting , SCCM, Outlook user support, Elaboration of control worksheets and participation in IT projects. Show less

Ponto Frio user support, daily and internal application support for Ponto Frio, support for remote access using tools such as VNC, NetMeeting, Dameware, Notes user support.User Support Builder Change, maintenance on computers and printers, support of everyday applications, such as local support (Desktop)White Martins User Support, support for everyday applications, and internal use of WM, support for remote access using tools such as VNC, NetMeeting, Dameware Notes user… Show more Ponto Frio user support, daily and internal application support for Ponto Frio, support for remote access using tools such as VNC, NetMeeting, Dameware, Notes user support.User Support Builder Change, maintenance on computers and printers, support of everyday applications, such as local support (Desktop)White Martins User Support, support for everyday applications, and internal use of WM, support for remote access using tools such as VNC, NetMeeting, Dameware Notes user support.UNIMED Rio user support, maintenance on PCs and printers, support for everyday applications, and internal use of Unimed, support for remote access using tools such as VNC, Outlook user support. Show less

Rio De Janeiro E Região, Brasil

UNIMED Rio user support, maintenance on PCs and printers, support for everyday applications, and internal use of Unimed, support for remote access using tools such as VNC, Outlook user support.

Postgraduate Lato Sensu - Mba, Mit - Network Engineering

Cisco Networks Windows Server Linux Server Security and IT Service Management Azure Cloud Computing

Gestão De Tecnologia Da Informação, Information Technology Project Management