Professional with 14 years of experience in Information Technology in national and multinational companies. Extensive expertise at various levels and functions such as IT Consultant, Quality of Service and Service Desk, Technical Leader and Support and Infrastructure Analyst.Specialist in user service, including Directors and Presidents in environments of high level of urgency and criticality. Responsible for applying training in the use and updating of systems, asset management and IT cost control, preparation of internal processes and procedures for the IT area. Acting as a focal point in the interface between the IT areas, doing follow up and directing tickets.Background for the implementation of the entire infrastructure of a large Mubadala office, with a very high level of urgency and reporting to senior management in Abu Dhabi.Participation in large projects with high availability environments for clients such as Tim Brasil, White Martins, BNDES, Unimed.Key Qualifications: IT Governance | Service Desk Management | MS Office 365 |Windows 10 Enterprise | Network administration, infrastructure (Structured network, Windows Servers, Switches and Routers, Storages) | Operation of Firewall Client, Active Directory;Academic notions of programming | Windows Server 2012, 2016 | Cisco Meraki Box | Rack Structuring | Storage Synology DS 1515+ management | Network maintenance of folder structureKey Skills: Leadership | Pro activity | Organization | People and Conflict Management | Sense of criticality | Sense of urgencyInfrastructure team leader.