Igor Tavares
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Igor Tavares Email & Phone Number

Cloud | Azure Administrator | IT Project Management | Technology Information | IT Infrastructure | ITIL | Process | PDCA at Accenture Brasil
Location: Rio De Janeiro, Rio De Janeiro, Brazil 8 work roles 2 schools
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Role
Cloud | Azure Administrator | IT Project Management | Technology Information | IT Infrastructure | ITIL | Process | PDCA
Location
Rio De Janeiro, Rio De Janeiro, Brazil

Who is Igor Tavares? Overview

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Igor Tavares is listed as Cloud | Azure Administrator | IT Project Management | Technology Information | IT Infrastructure | ITIL | Process | PDCA at Accenture Brasil, based in Rio De Janeiro, Rio De Janeiro, Brazil. AeroLeads shows a matched LinkedIn profile for Igor Tavares.

Igor Tavares previously worked as Senior Business Operations Analyst at Accenture Brasil and IT Consultant at Tech Mahindra. Igor Tavares holds Postgraduate Lato Sensu - Mba, Mit - Network Engineering from Instituto Infnet.

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Accenture Brasil

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About Igor Tavares

Professional with 14 years of experience in Information Technology in national and multinational companies. Extensive expertise at various levels and functions such as IT Consultant, Quality of Service and Service Desk, Technical Leader and Support and Infrastructure Analyst.Specialist in user service, including Directors and Presidents in environments of high level of urgency and criticality. Responsible for applying training in the use and updating of systems, asset management and IT cost control, preparation of internal processes and procedures for the IT area. Acting as a focal point in the interface between the IT areas, doing follow up and directing tickets.Background for the implementation of the entire infrastructure of a large Mubadala office, with a very high level of urgency and reporting to senior management in Abu Dhabi.Participation in large projects with high availability environments for clients such as Tim Brasil, White Martins, BNDES, Unimed.Key Qualifications: IT Governance | Service Desk Management | MS Office 365 |Windows 10 Enterprise | Network administration, infrastructure (Structured network, Windows Servers, Switches and Routers, Storages) | Operation of Firewall Client, Active Directory;Academic notions of programming | Windows Server 2012, 2016 | Cisco Meraki Box | Rack Structuring | Storage Synology DS 1515+ management | Network maintenance of folder structureKey Skills: Leadership | Pro activity | Organization | People and Conflict Management | Sense of criticality | Sense of urgencyInfrastructure team leader.

Listed skills include Sistemas Operacionais, Itil, Active Directory, Cobit, and 12 others.

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Accenture Brasil
Accenture Brasil
Cloud | Azure Administrator | IT Project Management | Technology Information | IT Infrastructure | ITIL | Process | PDCA
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8 roles

Igor Tavares work experience

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Senior Business Operations Analyst

Current

Rio De Janeiro, Brasil

Gerenciamento de projetos dos clientes Accenture.Levantamento de requisitos de tecnologia de conectividade de rede dados e telefonia. Garantir que todas as documentações de tecnologias estejam atualizadas e disponivel. Avaliação de riscos dos projetos.Acompanhamento de custos de conectividade e tecnologia.Interface entre a área de negócio e TI;Assistência.

Jul 2021 - Present

It Consultant

Rio De Janeiro E Região, Brasil

Act as a liaison between customers, other internal IT organizations and external IT suppliers.Act as a focal point between the ETS support team in Abu-Dhabi and the Mubadala office in Rio de Janeiro. Handle escalations of support ticket issues for Mubadala employees and third parties, as requested and authorized by the customer. Recommend and implement new.

Jun 2017 - Apr 2021

Analista De Suporte E Infra

Rio De Janeiro E Região, Brasil

Projetos: Transpetro, Petrobrás BR, Survitec, BNDES Gerenciamento e monitoramento da rede corporativa, manutenção de todo o equipamento de infraestrutura, Switches, Roteadores (Cisco), Path panels, Racks, CFTV. Administração de servidores executando Windows Server 2012 R2, Domínio local, AD, realização de BKP dos servidores, responsável pela infraestrutura.

Jun 2017 - May 2019

Analista De Qualidade Em Service Desk

Rio De Janeiro E Região, Brasil

Projeto BNDESCriação de Procedimento para a base de conhecimento do banco, alterações de procedimentos, quadro de avisos, Elaboração de planilhas, manuais e roteiros. Auditoria auditiva de atendimentos realizados pelo Service Desk, acompanhamento de tela e ligações realizadas pelo Nível 1, realização de pesquisa de satisfação realizada no cliente.

Jul 2015 - Jun 2017

Leading Infrastructure And Support Analyst

Rio De Janeiro E Região, Brasil

Customer Bradesco Seguros - Supervision of the technical area, elaboration of control worksheets, inventory, Active Directory administration, firewall operation, monitoring of stock control, monitoring and quotation in the purchase of equipment and products for the technology sector, server management (Networking, maintenance), support to the branch.

Apr 2012 - Nov 2014

Senior It Support Analyst

Rio De Janeiro E Região, Brasil

Support for TIM Brasil and Intelig (Management and Presidency), maintenance on computers, printers and BlackBerry's, IPAd, support of everyday applications, and internal use of TIM (SAP, Clarify, BSCS-KV, SAS, of VPN CheckPoint. Wired and Wi-Fi networks, Corporate Token Security Projects (Secure e-mail and Microsoft SMS), Control the service queue by.

Aug 2009 - Apr 2012

Technical Support Analyst

Ponto Frio user support, daily and internal application support for Ponto Frio, support for remote access using tools such as VNC, NetMeeting, Dameware, Notes user support.User Support Builder Change, maintenance on computers and printers, support of everyday applications, such as local support (Desktop)White Martins User Support, support for everyday.

Oct 2008 - Jul 2009

It Support Analyst

Rio De Janeiro E Região, Brasil

UNIMED Rio user support, maintenance on PCs and printers, support for everyday applications, and internal use of Unimed, support for remote access using tools such as VNC, Outlook user support.

Oct 2006 - Sep 2008
2 education records

Igor Tavares education

Postgraduate Lato Sensu - Mba, Mit - Network Engineering

Cisco Networks Windows Server Linux Server Security and IT Service Management Azure Cloud Computing

Gestão De Tecnologia Da Informação, Information Technology Project Management

FAQ

Frequently asked questions about Igor Tavares

Quick answers generated from the profile data available on this page.

What company does Igor Tavares work for?

Igor Tavares works for Accenture Brasil.

What is Igor Tavares's role at Accenture Brasil?

Igor Tavares is listed as Cloud | Azure Administrator | IT Project Management | Technology Information | IT Infrastructure | ITIL | Process | PDCA at Accenture Brasil.

Where is Igor Tavares based?

Igor Tavares is based in Rio De Janeiro, Rio De Janeiro, Brazil while working with Accenture Brasil.

What companies has Igor Tavares worked for?

Igor Tavares has worked for Accenture Brasil, Tech Mahindra, Urcal - Projetos E Soluções, Sonda It, and Lan Designers.

How can I contact Igor Tavares?

You can use AeroLeads to view verified contact signals for Igor Tavares at Accenture Brasil, including work email, phone, and LinkedIn data when available.

What schools did Igor Tavares attend?

Igor Tavares holds Postgraduate Lato Sensu - Mba, Mit - Network Engineering from Instituto Infnet.

What skills is Igor Tavares known for?

Igor Tavares is listed with skills including Sistemas Operacionais, Itil, Active Directory, Cobit, Microsoft Sql Server, Servidor Windows, Sql, and Firewalls.

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